Sound problem when watching a video

[scaras]

This happens to me when im watching a video on all sites exept on youtube(its working fine on youtube).
When I start to watch a video I've got sound fully working and then at random I start to lose it.And to get it back I need to rewind a video a bit or pause/unpause it.This happens to me 5-6 times atleast while watching a video.Can someone tell me what this is and how to fix it cuz I cant really watch videos anymore cuz I when it happens for the first time then I nned to pause/unpause a video every few mins or secs for like 10 times before the sount become fully working again.

 

[Jad Chaar]

What browsers are you using? Can you post your system specs? Also, what is your internet speed? Check here: http://speedtest.net/ and post the link to your results.

 

[scaras]

Here's the system specs:Time of this report: 4/26/2013, 17:01:30
Machine name:
Operating System: Windows 8 32-bit (6.2, Build 9200) (9200.win8_gdr.130306-1502)
Language: Serbian (Latin) (Regional Setting: Serbian (Latin))
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: Default System BIOS
Processor: AMD Phenom(tm) 8650 Triple-Core Processor (3 CPUs), ~2.3GHz
Memory: 3072MB RAM
Available OS Memory: 3072MB RAM
Page File: 1897MB used, 4245MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 32bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: The file aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: AMD Radeon HD 7700 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x683F)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_683F&SUBSYS_23181787&REV_00
Display Memory: 2289 MB
Dedicated Memory: 1010 MB
Shared Memory: 1279 MB
Current Mode: 1360 x 768 (32 bit) (60Hz)
Monitor Name: SyncMaster 943SN/943SNX/SN1943
Monitor Model: SyncMaster
Monitor Id: SAM04DF
Native Mode: 1360 x 768(p) (60.015Hz)
Output Type: HD15
Driver Name: aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap
Driver File Version: 8.17.0010.1191 (English)
Driver Version:
DDI Version: 11.1
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.2
Graphics Preemption: DMA
Compute Preemption: DMA
Driver Attributes: Final Retail
Driver Date/Size: 3/21/2013 08:42:02, 968864 bytes
WHQL Logo'd: No
WHQL Date Stamp: None
Device Identifier: {D7B71EE2-2B7F-11CF-9070-1203BEC2C535}
Vendor ID: 0x1002
Device ID: 0x683F
SubSys ID: 0x23181787
Revision ID: 0x0000
Driver Strong Name: oem6.inf:cb0ae414091dce7a:ati2mtag_R575A:12.100.17.0ci\ven_1002&dev_683f
Rank Of Driver: 00E02001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
My internet speed is 10mbps,ping 9ms,upload 0.94mbps

 

[scaras]

Forggot to add I use IE and Chrome

 

[Jad Chaar]

Try updating flash player: http://get.adobe.com/flashplayer/. Also, what version of chrome are you running?

 

[scaras]

I'm using the lates version of chrome but I still use IE more cuz its faster for me than chrome.I've seen something when I reinstall my pc when its all fresh and new sount is working fine and when it installs some necessery updates it starts to bug.
I've already got the latest version of flash

 

[Jad Chaar]

Can you go to device manager and tell me what is under "Sound, Video, and game controllers":

 

[scaras]

Can you go to device manager and tell me what is under "Sound, Video, and game controllers":

I've got 2 of them 1:AMD High Definition Audio Device
2:High Definition Audio Device and they are preatty fine they have the latest drivers and are fully updated.

I also found out that when I reinstall my pc it works fine few days after and then it starts to lose sound more and more.Could this be due to my audio card getting broken or something.
Sry for the delay in response I had several net problems.

 

[scaras]

The thing is everything is upgraded to the fullest.

 

[Jad Chaar]

Do you have the latest 13.4 drivers from AMD? What GPU do you have?

 

[scaras]

I'm using 13.5 beta drivers from AMD and AMD Power Color HD 7700 series

 

[Jad Chaar]

Try uninstalling the drivers using this utility: http://sites.amd.com/us/game/downloads/Pages/catalyst-uninstall-utility.aspx

Then install the latest 13.4 stable drivers: http://sites.amd.com/us/game/downloads/Pages/radeon_win7-64.aspx (for Win7 64 bit).

That should cure your issues. It may be an issue with the beta driver. If the problem is still present, can you go back to device manager and show me the properties tab of the other audio driver.

 

[scaras]

I reinstalled my pc now and it will work fine for 2 maybe 3 days and I installed 13.4 driver and I'll wait for a bit to see iif it works before posting again just to be sure and I hope you are right bout this driver.

 

[scaras]

Guess I spoke too soon I'm still losing sound

AMD drivers arent causing this im losing sount with and without the driver so it's not them that are causing this.

 

[scaras]

Im going to try to install latest audio drivers and if that doesnt work than probably its my audio card getting broken cuz its 3-4 years old.

 

[scaras]

And offcourse it doesnt work....

Ok so I just reinstalled my pc and its all fresh and new with all latest drivers installed and im still losing sound.

 

[Jad Chaar]

What is the model of the sound card? If the latest drivers do not work, it needs to be replaced.