Sound Problems with a new video card

By Hisop
Jan 30, 2008
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  1. On monday this week i bought a ATI Radeon HD 2400 PRO video card. I put it in my HP Media Center m7167c Desktop PC and installed the drivers. Since then my audio/sound has not been working. My computer plays the sounds but i dont think it recognizes the headphones or my speakers.

    Any help would be great

    P.S. When i used to plug in my headphones it would say "a jack has been plugged in" or something like that same when i pulled it out. Doesnt happen anymore.
  2. dgower2

    dgower2 TechSpot Maniac Posts: 340

    If you're using a sound card (versus onboard sound), plug it into a different PCI slot and test it.
  3. Hisop

    Hisop Newcomer, in training Topic Starter

    Im not using a sound card, still using the one on the motherboard(?)
  4. dgower2

    dgower2 TechSpot Maniac Posts: 340

    Are the audio jacks (that stopped working) mounted to the case or attached to the motherboard? If the audio jacks are mounted to the case, there should be wires from the motherboard to the audio jacks. Maybe they were accidentally pulled loose when you were installing the video card.
  5. Hisop

    Hisop Newcomer, in training Topic Starter

    I just checked and my audio jacks are attached to the motherboard
  6. dgower2

    dgower2 TechSpot Maniac Posts: 340

    The only other thing that I can think to do is download the latest drivers for the mobo sound device, uninstall any existing software, uninstall the sound hardware, reboot, and reinstall the sound device.

    Also make sure nothing's muted - I know this is obvious, but it has to be said.
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