I have a Hp ze4805 laptop, and it's seems to be running alot slower as of lately, i added more ram and that sped it up some, but for dsl it's still running way to slow for me. Whenever i open up aol, or internet explorer, it takes a min or two before the the browser opens completely, it opens like i got dial up or something. I ran a disk clean up, then i ran spybot, adware se, and defender The disk defrag said it didn't need one. Spybot and adware picked up several spyware, defender picked up nothing, but the spyware, or maleware spybot and adwae se picked up is pretty much the same thing over and over again, is there anyway to block these issues from comming back, or is there something on my computer that's bringing them back. Any help will be appreciated, i'm not a pro at computers, but given step by step i can stay with u if there is help on this issue. Thanks in advanced.
Spyware, Malware, slow computer?
- Thread starter cuegt
- Start date
- Status
momok
Posts: 2,127 +6
Hi,
Important: Please read this thread HERE before you decide whether to clean or reformat your system.
Should you decide to clean your computer, please go ahead to Viruses/Spyware/Malware, preliminary removal instructions and follow the steps to cleaning your computer.
Do follow all the instructions exactly.
Thereafter, please post fresh HijackThis, AVG Antispyware and Combofix logs as attachments into this thread. Do not copy and paste if not it will be ignored and/or removed by the moderators.
The logs will enable us to understand that much more about the problems on your system.
Regards,
Your friendly Momok =)
This thread is for the use of cuegt only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
Important: Please read this thread HERE before you decide whether to clean or reformat your system.
Should you decide to clean your computer, please go ahead to Viruses/Spyware/Malware, preliminary removal instructions and follow the steps to cleaning your computer.
Do follow all the instructions exactly.
Thereafter, please post fresh HijackThis, AVG Antispyware and Combofix logs as attachments into this thread. Do not copy and paste if not it will be ignored and/or removed by the moderators.
The logs will enable us to understand that much more about the problems on your system.
Regards,
Your friendly Momok =)
This thread is for the use of cuegt only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
momok
Posts: 2,127 +6
Yes, better to be on the safe side definitely.
That thread provides a comprehensive mix of steps to remove common malware, as well as provide us logs of your system to look at so we can further remove any tough nasties.
So do follow them all if you can.
Regards,
Your friendly Momok =)
This thread is for the use of cuegt only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
That thread provides a comprehensive mix of steps to remove common malware, as well as provide us logs of your system to look at so we can further remove any tough nasties.
So do follow them all if you can.
Regards,
Your friendly Momok =)
This thread is for the use of cuegt only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
momok
Posts: 2,127 +6
Hi,
Please complete all the remaining steps where possible and post the requested logs (AVG Antispyware, HijackThis and ComboFix) as attachments to this thread. There is no 100% guarantee that your system is completely safe and clean from infections even after passing through one scanner.
Regards,
Your friendly Momok =)
This thread is for the use of cuegt only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
Please complete all the remaining steps where possible and post the requested logs (AVG Antispyware, HijackThis and ComboFix) as attachments to this thread. There is no 100% guarantee that your system is completely safe and clean from infections even after passing through one scanner.
Regards,
Your friendly Momok =)
This thread is for the use of cuegt only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
Running processes
How many running processes are suppose to be running at one time. I ran Adware Se with no programs open and it showed i had 55 running process while it was scanning. Is this too many, and how can i cut down on some if it is. I went to task manager and tried to reset some priorties but it wouldn't let me. Any ideas?
How many running processes are suppose to be running at one time. I ran Adware Se with no programs open and it showed i had 55 running process while it was scanning. Is this too many, and how can i cut down on some if it is. I went to task manager and tried to reset some priorties but it wouldn't let me. Any ideas?
momok
Posts: 2,127 +6
Hi,
Please complete the instructions from the Preliminary malware removal thread and post the requested logs.
Without the logs, we cannot help you because we have nothing to work with. The logs will provide important information about your system that shows if it is infected.
With regards to running processes, there is no fixed number as it varies for every individual according to their needs. Perhaps you can post HijackThis log and I can help provide advice (after ensuring your system is clean) on which processes are not necessary to be run.
Regards,
Your friendly Momok =)
This thread is for the use of cuegt only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
Please complete the instructions from the Preliminary malware removal thread and post the requested logs.
Without the logs, we cannot help you because we have nothing to work with. The logs will provide important information about your system that shows if it is infected.
With regards to running processes, there is no fixed number as it varies for every individual according to their needs. Perhaps you can post HijackThis log and I can help provide advice (after ensuring your system is clean) on which processes are not necessary to be run.
Regards,
Your friendly Momok =)
This thread is for the use of cuegt only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
momok
Posts: 2,127 +6
Hi,
You may wish to copy and paste these instructions on notepad for easier reference later.
Boot into safe mode under your normal user name. See how HERE
Next turn on "Show all files and folders, including hidden and system". See how HERE
Go to start > run and type services.msc. Press the enter key.
Search for the following services(if there) double click to select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.
Viewpoint Manager Service
Go to start > Control Panel > Add and Remove Programs.
Remove anything related to the following:
Viewpoint Manager
Open your task manager by pressing holding ctrl, alt and pressing del. Alternatively, use ctrl + shift + esc. Go to the processes tab, and end the following processes, if found:
ViewpointService.exe
ViewMgr.exe
After that, run HijackThis and fix the following entries, if found (do this by placing a tick in the check boxes beside these entries and clicking "Fix checked"):
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - c:\program files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - c:\program files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O18 - Filter hijack: text/html - (no CLSID) - (no file)
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
Close HJT.
Navigate in Windows Explorer and delete the following files and folders in bold.
C:\Program Files\Viewpoint\
Reboot into normal mode and rehide your protected OS files.
Thereafter, please post fresh HJT, ComboFix and AVG Antispyware logs from normal mode as attachments into this thread.
Regards,
Your friendly Momok =)
This thread is for the use of cuegt only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
You may wish to copy and paste these instructions on notepad for easier reference later.
Boot into safe mode under your normal user name. See how HERE
Next turn on "Show all files and folders, including hidden and system". See how HERE
Go to start > run and type services.msc. Press the enter key.
Search for the following services(if there) double click to select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.
Viewpoint Manager Service
Go to start > Control Panel > Add and Remove Programs.
Remove anything related to the following:
Viewpoint Manager
Open your task manager by pressing holding ctrl, alt and pressing del. Alternatively, use ctrl + shift + esc. Go to the processes tab, and end the following processes, if found:
ViewpointService.exe
ViewMgr.exe
After that, run HijackThis and fix the following entries, if found (do this by placing a tick in the check boxes beside these entries and clicking "Fix checked"):
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - c:\program files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - c:\program files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O18 - Filter hijack: text/html - (no CLSID) - (no file)
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
Close HJT.
Navigate in Windows Explorer and delete the following files and folders in bold.
C:\Program Files\Viewpoint\
Reboot into normal mode and rehide your protected OS files.
Thereafter, please post fresh HJT, ComboFix and AVG Antispyware logs from normal mode as attachments into this thread.
Regards,
Your friendly Momok =)
This thread is for the use of cuegt only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
momok
Posts: 2,127 +6
Hi,
Download CCleaner via step 9 of the instructions HERE and run the cleaner a few times.
Your logs appear clean now. However you still have the Viewpoint folder in your system. Please navigate in windows explorer to:
C:\Program Files\Viewpoint < delete this folder and its contents
Turn off system restore (XP/ME only). Learn how to do that HERE.
This will remove all the remaining nasties from your old restore points.
After that turn system restore back on.
This would have created a new safe and clean restore point for your system.
Often times, an infection can occur again not due to the incompetence of programs, but because of user habits.
May I recommend you to read this article.
This can help to prevent future infections.
Should you have any further problems, please post in this thread.
Regards,
Your friendly Momok =)
This thread is for the use of cuegt only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
Download CCleaner via step 9 of the instructions HERE and run the cleaner a few times.
Your logs appear clean now. However you still have the Viewpoint folder in your system. Please navigate in windows explorer to:
C:\Program Files\Viewpoint < delete this folder and its contents
Turn off system restore (XP/ME only). Learn how to do that HERE.
This will remove all the remaining nasties from your old restore points.
After that turn system restore back on.
This would have created a new safe and clean restore point for your system.
Often times, an infection can occur again not due to the incompetence of programs, but because of user habits.
May I recommend you to read this article.
This can help to prevent future infections.
Should you have any further problems, please post in this thread.
Regards,
Your friendly Momok =)
This thread is for the use of cuegt only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
I'm not exactly sure what your asking me to do when u say navigate in windows explorer. can u explain what u want me to do a little more in depth, sorry about the lack of knowledge
Ok, i did some guessing and just went to my computer, program files, and saw the viewpoint folder. So i right clicked on it and tried to delete it a couple of times, but this error kept comming up
can not delete AxMetaStream.dll it is being used by another person or program.
I closed everything that was open and tried it again, but to no avail. Is there another way i can delete it? I havent run the CCscan yet, nor have i stopped my system restore, i wanted to know if u wanted me to delete this file before i did any or the other steps?
Ok i been up doing all kinds of guessing and as far as this viewpoint file i just can't get it to delete, but explain this too me. I booted up in safe mode and was able to delete the file, but when i restarted, and checked my C drive it was there again. So i robooted in safe mode again and deleted it, then went to the recycle bin and deleted from there and checked my c drive and it was gone, and again i rebooted in normal mode and it's back again, U guys have any way of telling me how i can delete this file? I'd really like to. Thanks as always.
Ok, i did some guessing and just went to my computer, program files, and saw the viewpoint folder. So i right clicked on it and tried to delete it a couple of times, but this error kept comming up
can not delete AxMetaStream.dll it is being used by another person or program.
I closed everything that was open and tried it again, but to no avail. Is there another way i can delete it? I havent run the CCscan yet, nor have i stopped my system restore, i wanted to know if u wanted me to delete this file before i did any or the other steps?
Ok i been up doing all kinds of guessing and as far as this viewpoint file i just can't get it to delete, but explain this too me. I booted up in safe mode and was able to delete the file, but when i restarted, and checked my C drive it was there again. So i robooted in safe mode again and deleted it, then went to the recycle bin and deleted from there and checked my c drive and it was gone, and again i rebooted in normal mode and it's back again, U guys have any way of telling me how i can delete this file? I'd really like to. Thanks as always.
momok
Posts: 2,127 +6
Hi,
Please try rebooting into safe mode and unhide all your system files and folders. Then do the following.
Go to Control Panel, Add and Remove programs and find anything related to Viewpoint and uninstall them.
Next delete the C:\Program Files\Viewpoint folder.
Do a search in Windows Explorer for AxMetaStream.dll and delete it. Let me know its filepath.
Reboot into normal mode and rehide your OS files.
Next, run AVG Antirootkit via Step 11 of the instructions HERE. Let me know the results of the scan.
Finally, please post fresh HijackThis, ComboFix and AVG Antispyware logs from normal mode as attachments to this thread.
Regards,
Your friendly Momok =)
This thread is for the use of cuegt only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
Please try rebooting into safe mode and unhide all your system files and folders. Then do the following.
Go to Control Panel, Add and Remove programs and find anything related to Viewpoint and uninstall them.
Next delete the C:\Program Files\Viewpoint folder.
Do a search in Windows Explorer for AxMetaStream.dll and delete it. Let me know its filepath.
Reboot into normal mode and rehide your OS files.
Next, run AVG Antirootkit via Step 11 of the instructions HERE. Let me know the results of the scan.
Finally, please post fresh HijackThis, ComboFix and AVG Antispyware logs from normal mode as attachments to this thread.
Regards,
Your friendly Momok =)
This thread is for the use of cuegt only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
Finally
Oh man i'm proud to say the Avg Root kit came up with nothing, and so did AVG anti spyware. I'm ever more relieved that the viewpoint folder was gotten rid of using the steps u gave me, i can't thank u enough for your help, i've been up all night trying to get rid of that. Now i just need u to check these logs and tell me some more good news.
Oh man i'm proud to say the Avg Root kit came up with nothing, and so did AVG anti spyware. I'm ever more relieved that the viewpoint folder was gotten rid of using the steps u gave me, i can't thank u enough for your help, i've been up all night trying to get rid of that. Now i just need u to check these logs and tell me some more good news.
momok
Posts: 2,127 +6
Hi,
Glad to be of help. Your logs look clean now.
Please delete all file in the AVG Antispyware quarantine folder.
Turn off system restore (XP/ME only). Learn how to do that HERE.
This will remove all the remaining nasties from your old restore points.
After that turn system restore back on.
This would have created a new safe and clean restore point for your system.
Often times, an infection can occur again not due to the incompetence of programs, but because of user habits.
May I recommend you to read this article.
This can help to prevent future infections.
Should you have any further problems, please post in this thread.
Now you're good to go
Regards,
Your friendly Momok =)
This thread is for the use of cuegt only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
Glad to be of help. Your logs look clean now.
Please delete all file in the AVG Antispyware quarantine folder.
Turn off system restore (XP/ME only). Learn how to do that HERE.
This will remove all the remaining nasties from your old restore points.
After that turn system restore back on.
This would have created a new safe and clean restore point for your system.
Often times, an infection can occur again not due to the incompetence of programs, but because of user habits.
May I recommend you to read this article.
This can help to prevent future infections.
Should you have any further problems, please post in this thread.
Now you're good to go
Regards,
Your friendly Momok =)
This thread is for the use of cuegt only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
Thanks Momok
Man u really helped me out alot with this malware problem, After i posted my last logs, i went straight to sleep after fighting with this problem. I just checked again to be on the safe side and the Viewpoint did not come back so i did as u said with erasing the files in AVG, and i did as the article said the link and started a limited account, now that was of big help, i'm still reading up on how it can help and the rest of it, but again i can't thank u enough for staying with me on this. Great staff.
Man u really helped me out alot with this malware problem, After i posted my last logs, i went straight to sleep after fighting with this problem. I just checked again to be on the safe side and the Viewpoint did not come back so i did as u said with erasing the files in AVG, and i did as the article said the link and started a limited account, now that was of big help, i'm still reading up on how it can help and the rest of it, but again i can't thank u enough for staying with me on this. Great staff.
From my PC this time
Hey Momok man thanks again for helping me feel safer on my laptop, and getting rid of the malware. I felt so good about it i decided to do my PC the same way. I followed the steps above and ran a AVG 1st, then Hjk, then Combo fix report last. If u or someone else gets a chance i'd like to have thoes posts looked over to see how clean my Pc is, and thanks a bunch guys you really do great deeds for thoes of us who arent computer literate.
Hey Momok man thanks again for helping me feel safer on my laptop, and getting rid of the malware. I felt so good about it i decided to do my PC the same way. I followed the steps above and ran a AVG 1st, then Hjk, then Combo fix report last. If u or someone else gets a chance i'd like to have thoes posts looked over to see how clean my Pc is, and thanks a bunch guys you really do great deeds for thoes of us who arent computer literate.
momok
Posts: 2,127 +6
Hi
I noticed that your AVG log displays 'No Action Taken' for all the files detected.
I suggest you run AVG again and quarantine the files. Pictorial instructions HERE. Do this after the following instructions in safe mode.
You may wish to copy and paste these instructions on notepad for easier reference later.
Boot into safe mode under your normal user name. See how HERE
Next turn on "Show all files and folders, including hidden and system". See how HERE
Go to start > run and type services.msc. Press the enter key.
Search for the following services. Double click to select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.
AlcxMonitor
DDCM
DDCActiveMenu
Go to start > Control Panel > Add and Remove Programs.
Remove anything related to the following:
Viewpoint
DDC / WildTangent
Open your task manager by pressing holding ctrl, alt and pressing del. Alternatively, use ctrl + shift + esc. Go to the processes tab, and end the following processes, if found:
DDCMan.exe
DDCActiveMenu.exe
ALCXMNTR.EXE
After that, run HijackThis and fix the following entries, if found (do this by placing a tick in the check boxes beside these entries and clicking "Fix checked"):
R3 - URLSearchHook: (no name) - _{00D6A7E7-4A97-456f-848A-3B75BF7554D7} - (no file)
O2 - BHO: PnIEBrowserHelperObj Class - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - (no file)
O2 - BHO: WIN Tools - {4E7BD74F-2B8D-469E-D0EA-F878F4D5FA7D} - C:\WINDOWS\DOWNLO~1\tgtb.dll (file missing)
O3 - Toolbar: (no name) - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - (no file)
O3 - Toolbar: EarthLink Toolbar - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - (no file)
O3 - Toolbar: WIN Tools - {4E7BD74F-2B8D-469E-D0EA-F878F4D5FA7D} - C:\WINDOWS\DOWNLO~1\tgtb.dll (file missing)
O4 - HKLM\..\Run: [DDCM] "C:\Program Files\WildTangent\DDC\DDCManager\DDCMan.exe" -Background
O4 - HKLM\..\Run: [DDCActiveMenu] "C:\Program Files\WildTangent\DDC\ActiveMenu\DDCActiveMenu.exe" -boot
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - c:\program files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - c:\program files\PartyGaming\PartyPoker\RunApp.exe (file missing)
Close HJT.
Navigate in Windows Explorer and delete the following files and folders in bold.
C:\DOCUME~1\Owner\APPLIC~1\Viewpoint
C:\Program Files\WildTangent
C:\WINDOWS\DOWNLO~1\tgtb.dll
You may run your AVG scan and quarantine the infected files now. Save the report after that.
Reboot into normal mode and rehide your protected OS files.
Thereafter, please post fresh HJT, ComboFix and AVG Antispyware logs from normal mode as attachments into this thread.
Regards,
Your friendly Momok =)
This thread is for the use of cuegt only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
I noticed that your AVG log displays 'No Action Taken' for all the files detected.
I suggest you run AVG again and quarantine the files. Pictorial instructions HERE. Do this after the following instructions in safe mode.
You may wish to copy and paste these instructions on notepad for easier reference later.
Boot into safe mode under your normal user name. See how HERE
Next turn on "Show all files and folders, including hidden and system". See how HERE
Go to start > run and type services.msc. Press the enter key.
Search for the following services. Double click to select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.
AlcxMonitor
DDCM
DDCActiveMenu
Go to start > Control Panel > Add and Remove Programs.
Remove anything related to the following:
Viewpoint
DDC / WildTangent
Open your task manager by pressing holding ctrl, alt and pressing del. Alternatively, use ctrl + shift + esc. Go to the processes tab, and end the following processes, if found:
DDCMan.exe
DDCActiveMenu.exe
ALCXMNTR.EXE
After that, run HijackThis and fix the following entries, if found (do this by placing a tick in the check boxes beside these entries and clicking "Fix checked"):
R3 - URLSearchHook: (no name) - _{00D6A7E7-4A97-456f-848A-3B75BF7554D7} - (no file)
O2 - BHO: PnIEBrowserHelperObj Class - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - (no file)
O2 - BHO: WIN Tools - {4E7BD74F-2B8D-469E-D0EA-F878F4D5FA7D} - C:\WINDOWS\DOWNLO~1\tgtb.dll (file missing)
O3 - Toolbar: (no name) - {0494D0D9-F8E0-41ad-92A3-14154ECE70AC} - (no file)
O3 - Toolbar: EarthLink Toolbar - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - (no file)
O3 - Toolbar: WIN Tools - {4E7BD74F-2B8D-469E-D0EA-F878F4D5FA7D} - C:\WINDOWS\DOWNLO~1\tgtb.dll (file missing)
O4 - HKLM\..\Run: [DDCM] "C:\Program Files\WildTangent\DDC\DDCManager\DDCMan.exe" -Background
O4 - HKLM\..\Run: [DDCActiveMenu] "C:\Program Files\WildTangent\DDC\ActiveMenu\DDCActiveMenu.exe" -boot
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - c:\program files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - c:\program files\PartyGaming\PartyPoker\RunApp.exe (file missing)
Close HJT.
Navigate in Windows Explorer and delete the following files and folders in bold.
C:\DOCUME~1\Owner\APPLIC~1\Viewpoint
C:\Program Files\WildTangent
C:\WINDOWS\DOWNLO~1\tgtb.dll
You may run your AVG scan and quarantine the infected files now. Save the report after that.
Reboot into normal mode and rehide your protected OS files.
Thereafter, please post fresh HJT, ComboFix and AVG Antispyware logs from normal mode as attachments into this thread.
Regards,
Your friendly Momok =)
This thread is for the use of cuegt only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
momok
Posts: 2,127 +6
Hi,
Please also delete the following folder.
C:\Program Files\Viewpoint
Your logs look clean now.
Delete all files in AVG Antispyware Quarantine folder.
Turn off system restore (XP/ME only). Learn how to do that HERE.
This will remove all the remaining nasties from your old restore points.
After that turn system restore back on.
This would have created a new safe and clean restore point for your system.
Often times, an infection can occur again not due to the incompetence of programs, but because of user habits.
May I recommend you to read this article.
This can help to prevent future infections.
Should you have any further problems, please post in this thread.
Regards,
Your friendly Momok =)
This thread is for the use of cuegt only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
Please also delete the following folder.
C:\Program Files\Viewpoint
Your logs look clean now.
Delete all files in AVG Antispyware Quarantine folder.
Turn off system restore (XP/ME only). Learn how to do that HERE.
This will remove all the remaining nasties from your old restore points.
After that turn system restore back on.
This would have created a new safe and clean restore point for your system.
Often times, an infection can occur again not due to the incompetence of programs, but because of user habits.
May I recommend you to read this article.
This can help to prevent future infections.
Should you have any further problems, please post in this thread.
Regards,
Your friendly Momok =)
This thread is for the use of cuegt only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
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