TechSpot

Stop code... need help

By Jerdog44
May 3, 2008
  1. I just built a new computer and have a old xp disk with sp1. I do all the updates. Then when it's time for Sp2, it installs then I restart and after the opening xp screen it goes to the blue screen with a stop code.

    Stop: 0x0000007e (0x0000005, 0x00000000, 0xbacc30bc, oxbacc2db8)

    I have no idea what this means. I can restore back to before sp2 and everything is okay. The only clue I have is some software is reading my 4GB of Ram as 3.4. Maybe a bad stick? I'm working on figuring out Memtest, and will try it. All my drivers/bios are updated. Someone please help me out.
     
  2. Jerdog44

    Jerdog44 TS Rookie Topic Starter

    Oh my system.

    Abit IP-35 pro mobo
    q6600 cpu
    g-skill pc2-6400 (2x2gb dual channel)
    windows Xp home
    WD 640 gb sata hdd
    seasonic 550w psu
    evga 8800gts 320mb
     
  3. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    0x7E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

    A system thread generated an exception which the error handler did not catch. There are numerous individual causes for this problem, including hardware incompatibility, a faulty device driver or system service, or some software issues.

    Check Event Viewer (EventVwr.msc) for additional information and pay close attention to yellow and red markings because that will point you to where your issues lie.

    As for your RAM, XP will not recognize 4 gigs of RAM because it is a 32-bit system. It takes a 64-bit OS.

    * By the way, nice rig! Those Abit IP-35 boards are excellent.
     
  4. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

  5. Jerdog44

    Jerdog44 TS Rookie Topic Starter

    In the event viewer, I'm receiving the following:

    System-red(error):
    Service Control Manager-several
    DCOM-several
    NTServicePack-a couple of the many ran
    SidebySide-the only 3 times ran
    NetBT-a couple
    Dhcp-a couple

    yellow(warning)
    W32time-a couple

    Application:
    LoadPerf
    MsiInstaller
    Application Hang
    MSDTC
    a couple other warnings
     
  6. Jerdog44

    Jerdog44 TS Rookie Topic Starter

    oh. and I found a pipeline with my realtek hd audio. I'm working on that right now.
     
  7. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    I need the rest of the information from the Event Viewer for the Errors:
    Follow this path:
    Control Panel> Administrative Tools> Event Viewer> Click on System & Apps, one at a time on the left> look for Errors on the right> right click error> Properties> note description of error, Event# and Source.

    There is a "copy" button below the up/down arrows. Click that, then go to any place that allows you to type (ie. notepad, wordpad, this board) and you can paste (use CTRL-V) the entire event details there. It makes for easy reporting of the event.

    If you want to paste the Event here, you do not need to include the lines of code that follow the Description- but paste all else. You will be looking for Error that occurs at the time of the problem. Please ignore Warnings.

    Each Event has an ID number, a Source and a Description. I need all three of those which will be in the copy. IF you have recurring Errors which has all 3 items exactly the same, I only need one copy..Skip the Time Warning for now. Let's let the Errors resolved, then I'll help you set that.

    For instance, the Errors will copy in this format with their information:
    Event Type: Error
    Event Source: DCOM
    Event Category: None
    Event ID: 10005
    Date: 5/4/2008
    Time: 2:23:39 PM
    User: NT AUTHORITY\SYSTEM
    Computer: LAP
    Description:
    DCOM got error "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. " attempting to start the service wuauserv with arguments "" in order to run the server:
    {E60687F7-01A1-40AA-86AC-DB1CBF673334}

    Event Type: Error
    Event Source: Application Error
    Event Category: (100)
    Event ID: 1000
    Date: 5/1/2008
    Time: 6:13:42 PM
    User: N/A
    Computer: LAP
    Description:
    Faulting application explorer.exe, version 6.0.2900.2180, faulting module unknown, version 0.0.0.0, fault address 0x676c7987.
     
  8. Jerdog44

    Jerdog44 TS Rookie Topic Starter

    List of my conflicts/sharing in system info. I have a clean install of XP right now and haven't tried the sp2 update yet. So I have errors in the event viewer, but not after trying the Sp2 update. I'll list the errors I am having for now regardless. And try the sp2 update and note exactly what time to get you that list. Then I can post the errors pertaining to the exact problem. It just takes me a while to get back to stable after I do it.





    I/O Port 0x00000000-0x00000CF7 PCI bus
    I/O Port 0x00000000-0x00000CF7 Direct memory access controller

    I/O Port 0x000003C0-0x000003DF Intel(R) G33/G31/P35 Express Chipset PCI Express Root Port - 29C1
    I/O Port 0x000003C0-0x000003DF NVIDIA GeForce 8800 GTS

    IRQ 21 Intel(R) ICH9 Family USB Universal Host Controller - 2938
    IRQ 21 Texas Instruments OHCI Compliant IEEE 1394 Host Controller

    IRQ 22 Microsoft UAA Bus Driver for High Definition Audio
    IRQ 22 Realtek RTL8169/8110 Family Gigabit Ethernet NIC #2

    IRQ 23 Intel(R) ICH9 Family USB Universal Host Controller - 2934
    IRQ 23 Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A
    IRQ 23 Realtek RTL8169/8110 Family Gigabit Ethernet NIC

    IRQ 16 Intel(R) G33/G31/P35 Express Chipset PCI Express Root Port - 29C1
    IRQ 16 NVIDIA GeForce 8800 GTS
    IRQ 16 Intel(R) ICH9 Family USB Universal Host Controller - 2937
    IRQ 16 Intel(R) ICH9 Family PCI Express Root Port 1 - 2940
    IRQ 16 Intel(R) ICH9 Family PCI Express Root Port 5 - 2948
    IRQ 16 Standard Dual Channel PCI IDE Controller

    Memory Address 0xCFF00000-0xFEBFFFFF PCI bus
    Memory Address 0xCFF00000-0xFEBFFFFF System board

    Memory Address 0xD0000000-0xDFFFFFFF Intel(R) G33/G31/P35 Express Chipset PCI Express Root Port - 29C1
    Memory Address 0xD0000000-0xDFFFFFFF NVIDIA GeForce 8800 GTS

    IRQ 18 Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C
    IRQ 18 Intel(R) ICH9 Family USB Universal Host Controller - 2936

    IRQ 19 Intel(R) ICH9 Family USB Universal Host Controller - 2939
    IRQ 19 Intel(R) ICH9 Family USB Universal Host Controller - 2935
    IRQ 19 Intel(R) ICH9 4 port Serial ATA Storage Controller 1 - 2920
    IRQ 19 Intel(R) ICH9 2 port Serial ATA Storage Controller 2 - 2926

    Memory Address 0xA0000-0xBFFFF PCI bus
    Memory Address 0xA0000-0xBFFFF Intel(R) G33/G31/P35 Express Chipset PCI Express Root Port - 29C1
    Memory Address 0xA0000-0xBFFFF NVIDIA GeForce 8800 GTS

    I/O Port 0x000003B0-0x000003BB Intel(R) G33/G31/P35 Express Chipset PCI Express Root Port - 29C1
    I/O Port 0x000003B0-0x000003BB NVIDIA GeForce 8800 GTS

    Memory Address 0xF8000000-0xFBFFFFFF Intel(R) G33/G31/P35 Express Chipset PCI Express Root Port - 29C1
    Memory Address 0xF8000000-0xFBFFFFFF NVIDIA GeForce 8800 GTS
     
  9. Jerdog44

    Jerdog44 TS Rookie Topic Starter

    These errors were around the time I loaded Avira antivir personal. It did the blue screen error thing, but was able to restart after. The av app needed to be repaired , but is working now. Let me know if this helps at all, or if i should try to update to sp2 and get you the errors from that.




    Event Type: Error
    Event Source: NetBT
    Event Category: None
    Event ID: 4311
    Date: 5/5/2008
    Time: 8:54:53 AM
    User: N/A
    Computer: HOME1
    Description:
    Initialization failed because the driver device could not be created.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 00 00 00 00 01 00 58 00 ......X.
    0008: 00 00 00 00 d7 10 00 c0 ....×..À
    0010: 11 01 00 00 01 00 00 c0 .......À
    0018: 00 00 00 00 00 00 00 00 ........
    0020: 00 00 00 00 00 00 00 00 ........


    Event Type: Warning
    Event Source: Dhcp
    Event Category: None
    Event ID: 1005
    Date: 5/5/2008
    Time: 8:58:19 AM
    User: N/A
    Computer: HOME1
    Description:
    Your computer has detected that the IP address 76.235.220.180 for the Network Card with network address 00508DB76665 is already in use on the network. Your computer will automatically attempt to obtain a different address.


    Event Type: Error
    Event Source: Dhcp
    Event Category: None
    Event ID: 1002
    Date: 5/5/2008
    Time: 9:07:34 AM
    User: N/A
    Computer: HOME1
    Description:
    The IP address lease 76.235.220.180 for the Network Card with network address 00508DB76665 has been denied by the DHCP server 192.168.0.1 (The DHCP Server sent a DHCPNACK message).


    Event Type: Error
    Event Source: PerfNet
    Event Category: None
    Event ID: 2004
    Date: 5/5/2008
    Time: 4:53:00 AM
    User: N/A
    Computer: HOME1
    Description:
    Unable to open the Server service. Server performance data will not be returned. Error code returned is in data DWORD 0.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 34 00 00 c0 4..À


    Event Type: Error
    Event Source: Application Hang
    Event Category: (101)
    Event ID: 1002
    Date: 5/5/2008
    Time: 8:57:47 AM
    User: N/A
    Computer: HOME1
    Description:
    Hanging application msoobe.exe, version 5.1.2600.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 48 61 6e 67 ion Hang
    0010: 20 20 6d 73 6f 6f 62 65 msoobe
    0018: 2e 65 78 65 20 35 2e 31 .exe 5.1
    0020: 2e 32 36 30 30 2e 30 20 .2600.0
    0028: 69 6e 20 68 75 6e 67 61 in hunga
    0030: 70 70 20 30 2e 30 2e 30 pp 0.0.0
    0038: 2e 30 20 61 74 20 6f 66 .0 at of
    0040: 66 73 65 74 20 30 30 30 fset 000
    0048: 30 30 30 30 30 00000
     
  10. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    A cascade of Events:
    First, Windows detects and references the newly introduced network adaptor. The adaptor is redetected as part of the upgrade process. Event ID 4311 appears in the system log when you reinstall a network adapter in Windows XP. SP2 Usually the connectivity isn't lost:
    Event Source: NetBT
    Event ID: 4311
    Date: 5/5/2008
    Time: 8:54:53 AM
    Description:
    Initialization failed because the driver device could not be created.
    http://support.microsoft.com/default.aspx?scid=kb;en-us;833747

    The reason I say to ignore Warnings is that if the problem doesn't resolve, it will result in an Error:
    Note: From Microsoft: ""By default, the client tries to renew its lease for an Internet Protocol (IP) address when 50 percent of its lease time has expired. The attempt to renew the lease has failed. Make sure that the computer is physically connected to the network and that the network adapter is correctly configured.
    Event Type: Warning, Event Source: Dhcp, Event ID: 1005, @8:58:19 AM on 5/5/2008
    Description:Your computer has detected that the IP address 76.235.220.180 for the Network Card with network address 00508DB76665 is already in use on the network. Your computer will automatically attempt to obtain a different address.

    But IP wasn't established, resulting in the Error. You may lose connectivity now:
    Event Type: Error, Event Source: Dhcp, Event ID: 1002, @9:07:34 AM on 5/5/2008
    Description:
    The IP address lease 76.235.220.180 for the Network Card with network address 00508DB76665 has been denied by the DHCP server 192.168.0.1 (The DHCP Server sent a DHCPNACK message).

    Earlier in the morning of the same day, a performance counter wasn't able to connect. This is probably unrelated to the other events, but if you have a network set up, it is sometimes noticed with File and Print Sharing. If it remains or becomes an issue and you do not have a network you can go to the Control Panel> Network Connections> LAN> Properties and install the service File and Printer Sharing for Microsoft Networks> left the check box for this service blank. This will enable the Server Service.
    Event Type: Error, Event Source: PerfNet
    Event ID: 2004
    Date: 5/5/2008
    Time: 4:53:00 AM
    Description:
    Unable to open the Server service. Server performance data will not be returned. Error code returned is in data DWORD 0.

    Source: EventID.net
     
  11. Jerdog44

    Jerdog44 TS Rookie Topic Starter

    okay. Just tried to update to sp2 at 4:27 P.M. est. Actual time of restart after install was 4:36. This is what came up around those times in event viewer.

    (added because only application event;4 others listed as information)
    Event Type: Warning
    Event Source: WinMgmt
    Event Category: None
    Event ID: 63
    Date: 5/7/2008
    Time: 4:30:06 PM
    User: HOME1\Jeremy
    Computer: HOME1
    Description:
    A provider, HiPerfCooker_v1, has been registered in the WMI namespace, Root\WMI, to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests.


    Event Type: Error
    Event Source: Removable Storage Service
    Event Category: None
    Event ID: 111
    Date: 5/7/2008
    Time: 4:31:14 PM
    User: N/A
    Computer: HOME1
    Description:
    RSM could not load media in drive Drive 0 of library TOSHIBA TransMemory USB Device.
    ....

    Had my flashdrive in; only error, same one 3 times.



    Event Type: Information
    Event Source: Windows Update Agent
    Event Category: Installation
    Event ID: 21
    Date: 5/7/2008
    Time: 4:36:18 PM
    User: N/A
    Computer: HOME1
    Description:
    Restart Required: To complete the installation of the following updates, the computer must be restarted. Until this computer has been restarted, Windows cannot search for or download new updates:
    - Windows XP Service Pack 2


    Data:
    0000: 57 69 6e 33 32 48 52 65 Win32HRe
    0008: 73 75 6c 74 3d 30 78 30 sult=0x0
    0010: 30 30 30 30 30 30 30 20 0000000
    0018: 55 70 64 61 74 65 49 44 UpdateID
    0020: 3d 7b 30 30 30 30 30 30 ={000000
    0028: 30 30 2d 30 30 30 30 2d 00-0000-
    0030: 30 30 30 30 2d 30 30 30 0000-000
    0038: 30 2d 30 30 30 30 30 30 0-000000
    0040: 30 30 30 30 30 30 7d 20 000000}
    0048: 52 65 76 69 73 69 6f 6e Revision
    0050: 4e 75 6d 62 65 72 3d 30 Number=0
    0058: 20 00 .


    Last thing before BSOD. Doesn't look like much to work with, but it's what i got.
     
  12. Jerdog44

    Jerdog44 TS Rookie Topic Starter

    Event Type: Error
    Event Source: Removable Storage Service
    Event Category: None
    Event ID: 15
    Date: 5/7/2008
    Time: 4:31:15 PM
    User: N/A
    Computer: HOME1
    Description:
    RSM cannot manage library PhysicalDrive1. The database is corrupt.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
     
  13. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    This one is pretty obvious:
    Event Source: Windows Update Agent, Event ID: 21
    Description:
    Restart Required: To complete the installation of the following updates, the computer must be restarted. Until this computer has been restarted, Windows cannot search for or download new updates: - Windows XP Service Pack 2
    Apparently you didnn't reboot at the time.

    Windows Update Agent installs updates from Windows Update, Microsoft Update, or Windows Server Update Services.

    Windows Update Agent detects updates every day at the user configured time or by default at 3:00 A.M. If the computer is configured for Automatic Updates to take place, the downloading and installation of updates also take place at this time.

    Follow the "Resolve" and "Verify" steps here from TechNet:
    http://tinyurl.com/3u9b5m
     
  14. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Event Type: Error, Event Source: Removable Storage Service
    Event ID: 111
    Description:RSM could not load media in drive Drive 0 of library TOSHIBA TransMemory USB Device.
    See: http://support.microsoft.com/default.aspx?scid=kb;en-us;875528

    Event Type: Error, Event Source: Removable Storage Service, Event ID: 15
    Description:RSM cannot manage library PhysicalDrive1. The database is corrupt.
    See: http://support.microsoft.com/default.aspx?scid=kb;en-us;875527

    Edit to add: Please ignore Information and Warning Events.
     
  15. Jerdog44

    Jerdog44 TS Rookie Topic Starter

    I've tried:

    The Microsoft hotfix for this error. Removing all usb devices. several clean install with every configuration of driver known to man. taking out memory and starting with each one in slot 1. every variety of chkdsk.

    My mobo doesn't have onboard graphics, and I have latest drivers. Can my gpu still be a suspect? Burnintest has no errors detected. Someone help.
     
  16. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    In the list of Events you posted, the Warning event 63 with Source WinMgmt can usually occur when a Service Pack is applied, these messages are completely normal. This happens when the Windows Management Instrumentation (WMI) Provider is doing it's business.

    Considering the clean install, all updates, all current drivers, the issue has got to be hardware related. The two drives mentioned are the "PhysicalDrive1" which refers to the second drive in your system and "PhysicalDrive0" is generally your C: drive

    RSM is the Removable Storage Manager. Are you trying to load the USB flash drive files onto your hard drive? It appears that you may have hard drive failure. The fact that you did a reinstall but still have this problem points to needing a new hard drive.
     
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