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Sudden common bluescreens 0x0000008E

By EricPhail
Nov 22, 2011
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  1. I have used my laptop for about 3 years now but in the three weeks or so I have had 9 Bluescreens (from all but none before)

    the most recent one gave this
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6001.2.1.0.256.6
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 1000008e
    BCP1: C0000005
    BCP2: 85806DEB
    BCP3: 9291DBDC
    BCP4: 00000000
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini112211-02.dmp

    could someone talk me throught a solution please?

    Edit: They are rather random in timing
     
  2. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    Start by running this test on your memory. If that comes up clean then follow the second instruction to post your minidumps.


     
  3. EricPhail

    EricPhail TS Rookie Topic Starter

    It passed 8 loops of the standard test with no problems.
    Should I do some runs on the extended test?

    or post the minidumps?

    (2 or 3 three more bsods in the meantime)
     
  4. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    What extended test, it only does one type of test as far as I know.

    Please post your minidumps.
     
  5. EricPhail

    EricPhail TS Rookie Topic Starter

    The Last 8 or so

    and I was using the USB version as i didn't have a writable cd to hand
     

    Attached Files:

  6. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    There appears to be a problem with Kaspersky and I see you recently installed Rapport. Googling reveals quite a few reports of problems between Kaspersky and Rapport.

    The easiest fix would be to uninstall Kaspersky, then use the Uninstall tool to clear out all the remnants from here
    Kaspersky Uninstall Tool
    Then install Microsoft Security Essentials
     
  7. EricPhail

    EricPhail TS Rookie Topic Starter

    Given what a quick google suggests (and the facts that it is a resource hog and I don't do online banking at the moment) would I be better off uninstalling rapport instead?

    Or doesn't that work?
     
  8. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    Yes, you can uninstall Rapport. In fact I believe that Kaspersky gives similar protection.
    Follow this guide for the uninstall procedure.
    http://www.trusteer.com/book/vista-windows-7-users-uninstalling-rapport-using-safeuninstall-utility

    I noticed in your minidumps that your system is still on Vista Service Pack 1, I would recommend you update to Service Pack 2 as it includes many security updates and patches. Switch on Windows Update and use "Check for updates" in the left pane of the Windows Update panel.
     
  9. EricPhail

    EricPhail TS Rookie Topic Starter

    Thanks for the help so far.

    I have removed rapport, and will see how the system fares
     
  10. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    Hopefully it will be ok now, fingers crossed. If you get any more BSOD's then just attach them to your next post.
     

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