system frozen on screensaver, lost desktop items

[CWlela]

My parents were recently visiting at my house. during the visit they decided to install an external hard drive and upgrade me from Windows ME to XP.
For the first time a few days ago I went to delete temporary internet files and most recently viewed websites from the Tools menu. As soon as I deleted the temporary internet files, my screen closed and the screen saver appeared with No desktop items. I can not even get into the start menu. Right clicking does nothing. It just seems to be frozen on the screen saver.

I tried to re-insall XP this morning, but it does not seem to be loading.

I was able to hit cntl alt delete and get to the task list but cannot do anything else. I cannot figure out how to restore the computer back the way it was.

HELP.
CW

 

[Rik]

What antivirus, antispyware, and firewall software do you have???

 

[CWlela]

antivirus software

My parents intalled trend micro on the computer. Before their re-installation I had Norton antivirus and adaware and spybot search and destroy. I don't think they re-installed adaware or spybot. I was planning on doing this but then it seems to have crashed. Thanks.

 

[Rik]

If norton is still on it get rid of it!!!! It could even be norton causing your problem!!!!

 

[CWlela]

thank you, if I could figure out how to get rid of it I would

Thanks for the assistance.

 

[Rik]

If you boot into safe mode by pressing F8 before windows begins to load then selecting safe mode. Then press ctrl+alt+delete and stop any processes related to norton. You should then be able to remove it in add/remove programs!!!!!

 

[howard_hopkinso]

Hello and welcome to Techspot.

If you continue to have problems getting rid of Norton, take a look at this thread HERE.

Regards Howard :wave: :wave: