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System Information Errors

By sonnyrizo
Nov 21, 2004
  1. When I try to access System Information from Start > Programs > Accessories > System Tools, two windows (or boxes, if you like to call them that) pop up. The first one says:

    C:\Program Files\Common Files\Microsoft\MSINFO\MSINFO32.EXE

    A device attached to the system is not functioning.

    I click okay, and the second window appears right where the first one was:

    The C:\WINDOWS\SYSTEM\MSVCRT40.DLL file expects a newer version of Windows. Upgrade your Windows version.

    I have no idea why this happens. I remember at one point System Information was working, and now it doesn't. I always get these errors, even after restarting.

    Any ideas on how to solve this problem? I am using Windows 98SE.
     
  2. poertner_1274

    poertner_1274 secroF laicepS topShceT Posts: 4,172

    Have you tried running windows update in a while? That might be a solution.

    BTW
    :wave:Welcome to TechSpot:wave:
     
  3. Electrick Gypsy

    Electrick Gypsy TS Rookie Posts: 76

    I used to get these errors quite frequently with both 95 and 98.
    Turned out that programs were installing different versions of operating system files onto the computer.
    Right click on the file MSVCRT40.DLL ,select properties and see what version of Windows it was made for. Sometimes it's as simple as moving the correct file back in and overwriting the faulty file.
     
  4. sonnyrizo

    sonnyrizo TS Rookie Topic Starter

    When I go to Properties, it doesn't tell me what version of Windows it was meant for, but I did find this:

    File Version: 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
    Description: VC 4.x CRT DLL (Forwarded to msvcrt.dll)
     
  5. Electrick Gypsy

    Electrick Gypsy TS Rookie Posts: 76

    The version of MSVCRT40.DLL (and possibly MSVCRT.DLL) that you have installed on your system are earlier versions of these files than MSINFO expects to find.

    My version of MSVCRT40.DLL returns the following (with SP2 installed)..

    File Version: 5.1.2600.2180 (xpsp_sp2_rtm.040803-2180)
    Description: VC 4.x CRT DLL (Forwarded to msvcrt.dll)

    I'd suggest following poertner's advice and running Windows Update.
    Or re-installing SP2
     
  6. sonnyrizo

    sonnyrizo TS Rookie Topic Starter

    I am not using Windows XP. I am using Windows 98 SE.
     
  7. sonnyrizo

    sonnyrizo TS Rookie Topic Starter

    *Sigh of relief*. Instead of looking for the Windows 98SE CD, I downloaded an older version of MSVCRT40.DLL from the Internet (did a search on Google, and found a website that had it). So far, there are no problems, and I can now access System Information again.

    I don't know if there will be in the future, but I've saved a backup copy of MSVCRT40.DLL to a floppy.
     
  8. Electrick Gypsy

    Electrick Gypsy TS Rookie Posts: 76

    That was your problem then, the version of the file that was causing your headache was released with Service Pack 2 for XP.
    Glad you got it sorted.
    Thanks for posting and letting us know the outcome.
     
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