the instruction at "0x00000000"

By JOJOBINKS2468
Oct 16, 2007
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  1. I have seen this posted several times but no real resultions. When I start up my computer and log in I get the following error.

    the instruction at "0x00000000" referenced memory at "0x00000000". the memory could not be "read"

    What do I do? Please help.
  2. howard_hopkinso

    howard_hopkinso Newcomer, in training Posts: 25,948   +17

    Hello and welcome to Techspot.

    That sounds like a malware infection to me. I have therefore moved your thread to our Security and the web forum.

    Go and read the Viruses/Spyware/Malware, preliminary removal instructions. Follow all the instructions exactly.

    Post fresh HJT, AVG Antispyware and Combofix logs as attachments into this thread, only after doing the above.

    Also, let me know the results of the Panda Antirootkit scan.

    Regards Howard :wave: :wave:

    This thread is for the use of JOJOBINKS2468 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
  3. JOJOBINKS2468

    JOJOBINKS2468 Newcomer, in training Topic Starter

    If I have all my disks, how would I format my computer? We do use it for banking.

    I only ask because I can not even get to the internet to read / do the steps at home.
  4. howard_hopkinso

    howard_hopkinso Newcomer, in training Posts: 25,948   +17

    You need to do the following.

    Diconnect from the net and don`t reconnect, until you have your firewall software installed.

    1 Restart your computer and go to setup usually by pressing the F2 or delete key.

    2 Once you get into setup look for the boot menu and make sure you set it to boot from cd first followed by your hard drive.

    3 Put the Windows xp disk into your cd drive.

    4 Now save your settings and exit setup.

    5 While your computer is booting you will see a message that says "press any key to boot from cd" press any key.

    6 When the welcome to setup screen appears press enter and then press F8 to accept the Microsoft licence agreement.

    7 You will be prompted to repair an installation press the escape key.

    8 Now select the partition that you want to reformat and press the D key to delete it you will be asked to confirm that you want to delete the partition.

    9 Now press C to create a brand new partition you will be asked what size you want the partition to be in mega bytes. If you just press enter then the partition will be the maximum size that you can have. This is perfectly ok if you don`t want to create multiple partitions.

    10 You will now be asked to format the partition select the ntfs file sytem and do a full format.

    11 Once the format is complete setup will continue.

    Your computer will restart during the remaining setup again you will be asked to press any key to boot from cd DO NOT PRESS ANYTHING and setup will continue. Once the setup is complete and you are back in Windows remove the Windows cd from your cd drive.

    Install your firewall software and reconnect to the net. Install whatever drivers you need, then run Windows updates.

    Finally, install whatever programmes/software you want.

    Regards Howard :)

    This thread is for the use of JOJOBINKS2468 only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
  5. JOJOBINKS2468

    JOJOBINKS2468 Newcomer, in training Topic Starter

    You were so much help. Thank you for everything!
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