TechSpot

The Sims Deluxe Edition re-load problem

By Hardman
Jan 12, 2008
  1. Apologies for posting in wrong slot first time. Problem is: got new computer, installed this game (registered version) all went well until I tried to launch then screen went black. Un-installed, erased registry entries, re-installed & same thing happened. Anyone have any ideas as to problem?
     
  2. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    Ok, first post your specs


    second,if xp go to start -> run -> type dxdiag
    if vista hold the windows button on your keyboard and hit 'R' then type dxdiag

    What version directX do you have, if it's below direct X 10 you can go to video and run direct3d and directdraw tests.

    I would start with that and see if anything obvious jumps out
     
  3. Hardman

    Hardman TS Rookie Topic Starter

    G'day Blind Dragon; Thanks for help. (sorry to be pest re: not posting PC specs - as still finding way around site). PC is friends, it's Win XP & has all necessary ram, memory, games & graphics cards, direct X etc. Game has worked on their computer before upgrade (2 new hard drives & increased ram). Know this game has big problems generally, but kids want it running - I'd rather bin it. Got any other ideas? Regards Hardman
     
  4. mailpup

    mailpup TS Special Forces Posts: 8,452   +227

    This isn't really a list of specs. Can you try to list them even if you think it isn't necessary? Use this link as a guide. If you don't know all of it, do the best you can.
     
  5. Hardman

    Hardman TS Rookie Topic Starter

    The Sims Deluxe Edition Wont Re-Install

    See profile for computer specs (not good but getting better). The Sims Deluxe Edition requires as a minimum for an operating system of XP: CPU 233MHz; Intell Pentium II processor;128MB RAM; CD/DVD ROM x4; Hard drive space 1.4 GB plus save space & Video High Colour 800x600 resolution.
    Game specs say nothing about video chip memory which is 128MB on this computer. Note, this computer doesn't have a separate Video Card. Could this be the problem?
     
  6. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    Have your tried reducing your resolution
     
  7. Hardman

    Hardman TS Rookie Topic Starter

    Hmm, wasn't a problem before upgrade & resolution is 'minimum requirement' but will try anything at this point.
    Thanks for your continued help - appreciate it. Will get back to you as soon as.
     
  8. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    Well, you are supposed to use a graphics card that is compatible with directX9.0 so I don't know that you will be able to get around that -> see my first post to check what version of dx you have
     
  9. Hardman

    Hardman TS Rookie Topic Starter

    Hello again you helpful and very patient techos. Have altered monistor resolution OK. Double checked all game specs. Checked DivX to ensure it's the right one. Went to re-install and now it comes up with a box saying: 'sku number not found in registry'. I've been thru registry again just to make sure everything has been deleted. Nothing hiding there. Checked main drives. Nothing hiding there. Tried to re-install again and same box comes up. This is very frustrating. Can I enter the sku number (bar code number?) from the box directly into registry? Not a good idea I hear you say - HELP !
     
  10. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    To remove all of the game folders:

    1. Open your My Documents folder.
    2. Open the EA Games folder.
    3. Right-click on The Sims 2 folder and choose Delete.
    4. A Confirm Folder Delete window will appear; choose Yes.
    5. When the folder is finished deleting, close the window.
    6. Open My Computer.
    7. Open your hard drive (by default this is C: ).
    8. Open the Program Files folder.
    9. Open the EA Games folder.
    10. Right-click and delete the Sims 2 expansions you wish to uninstall (delete all of the folders for a full uninstall)
    * The Sims 2
    * The Sims 2 Deluxe
    * The Sims 2 Bon Voyage
    * The Sims 2 Celebration! Stuff
    * The Sims 2 Family Fun Stuff
    * The Sims 2 Glamour Life Stuff
    * The Sims 2 H&M® Fashion Stuff
    * The Sims 2 Nightlife
    * The Sims 2 Open For Business
    * The Sims 2 Pets
    * The Sims 2 Seasons
    * The Sims 2 University

    11. A Confirm Folder Delete window will appear; choose Yes.
    12. When the folder is finished deleting, close the window.
    13. Right-click on your Recycle Bin and choose Empty Recycle Bin.
    --------------------------------------------------------------------------------------------------------

    Now you can remove the registry keys for the game.

    Remember that editing your computers registry incorrectly can severely damage your operating system. We recommend having a computer professional perform these steps. If you are confident, however, that you can edit your registry successfully, then please carefully follow the instructions below.

    To backup your registry
    1. Click on Start and then click on Run...
    2. In the text line type regedit, and click OK.
    3. click on File and then Export...
    4. Choose a location and name for the file; this will be your backup registry file.
    5. Click Save.

    The next steps will all be performed in the left pane of the Registry Editor window.

    1. Click on the + next to HKEY_LOCAL_MACHINE.
    2. Click on the + next to SOFTWARE.
    3. Click on the + next to EA GAMES.
    4. Right-click and delete the Sims 2 expansions you wish to uninstall (delete all of the folders for a full uninstall) (If there is no folder present skip this step.)
    * The Sims 2
    * The Sims 2 Deluxe
    * The Sims 2 Bon Voyage
    * The Sims 2 Celebration Stuff
    * The Sims 2 Family Fun Stuff
    * The Sims 2 Glamour Life Stuff
    * The Sims 2 H M Fashion Stuff
    * The Sims 2 Nightlife
    * The Sims 2 Open For Business
    * The Sims 2 Pets
    * The Sims 2 Seasons
    * The Sims 2 University

    5. Click on the + next to Electronic Arts.
    6. Click on the + next to EA GAMES.
    7. Right-click and delete the Sims 2 expansions you wish to uninstall (delete all of the folders for a full uninstall) (If there is no folder present skip this step.)
    * The Sims 2
    * The Sims 2 Deluxe
    * The Sims 2 Bon Voyage
    * The Sims 2 Celebration Stuff
    * The Sims 2 Family Fun Stuff
    * The Sims 2 Glamour Life Stuff
    * The Sims 2 H M Fashion Stuff
    * The Sims 2 Nightlife
    * The Sims 2 Open For Business
    * The Sims 2 Pets
    * The Sims 2 Seasons
    * The Sims 2 University

    8. Click on the + next to Microsoft.
    9. Click on the + next to Windows.
    10. Click on the + next to Current Version.
    11. Click on the + next to Uninstall.
    12. Right-click and delete the Sims 2 expansions you wish to uninstall (delete all of the folders for a full uninstall)
    * The Sims 2
    *
    o {8AB8D458-939E-403F-0097-9BA1C1F013D5} - CD edition
    o {40C03514-89C3-41BA-0090-3B440256DB87} - DVD edition
    o {6E7DD182-9FC6-4651-0095-2E666CC6AF35} - UK/European CD edition
    * {9C244239-ED8E-40f1-937F-51C706CD2160} - The Sims 2 Deluxe
    * {F248ADFA-64E0-4b03-8A83-059078BED6A0} - The Sims 2 Bon Voyage
    * {EAA38532-7AD0-4f78-918A-4F4F02096ECE} - The Sims 2 Celebration Stuff
    * {6BDD9CE6-D0A6-478A-BAD3-BA6945E89EB0} - The Sims 2 Family Fun Stuff
    * {9CDBC303-3EED-40b0-8E41-A7C65AA96C26} - The Sims 2 Glamour Life Stuff
    * {84DDE556-43EF-43ed-B2DF-37AF9E5DDD75} - The Sims 2 H&M Fashion Stuff
    * {F7529650-B9DB-481B-0089-A2AC3C2821C1} - The Sims 2 Nightlife
    * {7B3577F5-1D82-4C9B-008B-69D026FD8BCA} - The Sims 2 Open For Business
    * {4817189D-1785-4627-A33C-39FD} - The Sims 2 Pets
    * {DFEF49D9-FC95-4301-99B9-2FB91C6ABA06} - The Sims 2 Seasons
    * {8FD3F4BA-A4A6-4380-00A6-CC6853AB2DC2} - The Sims 2 University
     
  11. Hardman

    Hardman TS Rookie Topic Starter

    Hi Blind Dragon - you have the patience of Jobe! :)
    I did some reading of old posts when I first joined this site & have religiously followed all of these directions (several times just to be sure). Hand on heart - I double checked by going thru all of the ones you sent today. Same thing happens. Perhaps I should keep the game & bin their computer. What you think?
    OK, enough levity, I am serious about solving this problem. It's become an obsession. Thanks for helping, I appreciate it.
     
     
  12. Hardman

    Hardman TS Rookie Topic Starter

    Oh, Blind Dragon. Did I mention that I have been to 'thesims.com' & had absolutely no luck with solving this problem. In fact, they were decidedly unhelpful (what a surprise).
     
  13. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

  14. Hardman

    Hardman TS Rookie Topic Starter

    Hmm, did download uninstall utility & seemed to work. I checked registry (doesn't mean anything though).
    Well, thank you for all of your help. Really appreciate it. If I find a solution I'll post it. You'll probably never get this problem again (quiet giggle). Cheers for now
     
  15. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    yea let us know.
     
  16. Quiana

    Quiana TS Rookie

    I accidentally posted twice, so I deleted this one.. it wouldnt let me do a full delete.. sorry
     
  17. Quiana

    Quiana TS Rookie

    I read your advice about getting rid of the old install, my only question is does that also apply to the sims complete collection .. because I noticed that you were mostly referring to sims 2 and I didn't want to delete the wrong thing

    (this is the part I'm referring to-)



    8. Click on the + next to Microsoft.
    9. Click on the + next to Windows.
    10. Click on the + next to Current Version.
    11. Click on the + next to Uninstall.
    12. Right-click and delete the Sims 2 expansions you wish to uninstall (delete all of the folders for a full uninstall)
    * The Sims 2
    *
    o {8AB8D458-939E-403F-0097-9BA1C1F013D5} - CD edition
    o {40C03514-89C3-41BA-0090-3B440256DB87} - DVD edition
    o {6E7DD182-9FC6-4651-0095-2E666CC6AF35} - UK/European CD edition
    * {9C244239-ED8E-40f1-937F-51C706CD2160} - The Sims 2 Deluxe
    * {F248ADFA-64E0-4b03-8A83-059078BED6A0} - The Sims 2 Bon Voyage
    * {EAA38532-7AD0-4f78-918A-4F4F02096ECE} - The Sims 2 Celebration Stuff
    * {6BDD9CE6-D0A6-478A-BAD3-BA6945E89EB0} - The Sims 2 Family Fun Stuff
    * {9CDBC303-3EED-40b0-8E41-A7C65AA96C26} - The Sims 2 Glamour Life Stuff
    * {84DDE556-43EF-43ed-B2DF-37AF9E5DDD75} - The Sims 2 H&M Fashion Stuff
    * {F7529650-B9DB-481B-0089-A2AC3C2821C1} - The Sims 2 Nightlife
    * {7B3577F5-1D82-4C9B-008B-69D026FD8BCA} - The Sims 2 Open For Business
    * {4817189D-1785-4627-A33C-39FD} - The Sims 2 Pets
    * {DFEF49D9-FC95-4301-99B9-2FB91C6ABA06} - The Sims 2 Seasons
    * {8FD3F4BA-A4A6-4380-00A6-CC6853AB2DC2} - The Sims 2 University


    I have the pc cd edition.. I recently purchased an external harddrive to gain more space and now when I play my sims if I go to leave the house.. everything turns fuzzy... so I tried to do an uninstall to reinstall it.. that's when I start getting the sku error... PLEASE help..
    I followed your directions pretty much verbatim.. and I have high hopes that it will work, if you can help me determine if the files I have. are the ones that need to be deleted... here they are--

    {08C5815C-2C6E-44f8-8748-0E61BC9AFB68}
    {0A869A65-8C94-4F7C-A5C7-972D3C8CED9E}
    {0AB76F69-E761-4CFA-B9B0-A1906B4E9E4B}
    {18388EF8-E0A3-442B-8BFE-E2F1B3D05C91}
    {2318C2B1-4965-11d4-9B18-009027A5CD4F}
    {25EF00D1-F17B-11D6-88EA-000476CD2443}
    {25EF03DA-F17B-11D6-88EA-000476CD2443}
    {2DA85B02-13C0-4E6D-9A76-22E6B3DD0CB2}
    {31478BE1-CDE5-4753-A8B2-F6D4BC1FBE09}
    {3248F0A8-6813-11D6-A77B-00B0D0160010}
    {3248F0A8-6813-11D6-A77B-00B0D0160030}
    {350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}
    {34EEB1F5-E939-40A1-A6BA-957282A4B2C8}
    {37477865-A3F1-4772-AD43-AAFC6BCFF99F}
    {39A908FD-7322-41AE-B374-C7A076B2FC97}
    {4676DB43-A5E5-40AD-ACBB-5D80AFD2AFC4}
    {48B82226-75E3-4E90-92CC-D30F79EA6380}
    {571700F0-DB9D-4B3A-B03D-35A14BB5939F}
    {5A24DD7E-7B01-41AC-ADA8-F1776177A3BA}
    {62120008-8E1E-4807-860D-A8B48F8552DB}
    {6811CAA0-BF12-11D4-9EA1-0050BAE317E1}
    {7131646D-CD3C-40F4-97B9-CD9E4E6262EF}
    {7299052b-02a4-4627-81f2-1818da5d550d}
    {77772678-817F-4401-9301-ED1D01A8DA56}
    {77FFBA7E-0973-4F39-BBDB-AC2F537578D2}
    {89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}
    {8A708DD8-A5E6-11D4-A706-000629E95E20}
    {900B1197-53F5-4F46-A882-2CFFFE2EEDCB}
    {9541FED0-327F-4DF0-8B96-EF57EF622F19}
    {9FF7ABE3-91BD-48AE-B3ED-6EA57039AFD2}
    {AC76BA86-7AD7-1033-7B44-A81100000003}
    {AF599832-2305-4922-9342-6FF48894E384}
    {B24E05CC-46FF-4787-BBB8-5CD516AFB118}
    {B5C209B1-8DDB-4642-A573-375B951514CB}
    {B7050CBDB2504B34BC2A9CA0A692CC29}
    {C04E32E0-0416-434D-AFB9-6969D703A9EF}
    {D050D7362D214723AD585B541FFB6C11}
    {D78653C3-A8FF-415F-92E6-D774E634FF2D}
    {DBEA1034-5882-4A88-8033-81C4EF0CFA29}
    {DDC63227-BA06-4855-B002-BDB49E9F677E}
    {E0D51394-1D45-460A-B62D-383BC4F8B335}
    {E80F62FF-5D3C-4A19-8409-9721F2928206}
    {F0A37341-D692-11D4-A984-009027EC0A9C}
    {F2527115-B8BF-4FDB-B5DA-5AADFB7C13E1}
    {F90DA605-4E92-11D4-A319-00104BCAB4AB}
    {FECA6067-869C-4F32-9F6E-574E1496CE44}
     
  18. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    You should have already deleted the game folders.

    1. Click on the Start button.
    2. Click on the Run button.
    3. Type C:\Program Files\Maxis into the text field, and press OK.
    * Note : If you changed the install path for the game during the initial installation, you will need to type that into the text field in lieu of the previous path.
    4. Right-click on the The Sims folder and select Delete.
    5. When prompted if you are sure, select Yes.
    6. Once deleted, click on the Start button.
    7. Click on All Programs.
    8. Click on the Maxis folder.
    9. Right-click on the The Sims folder and select Delete.
    10. When prompted if you are sure, select Yes.




    *Click on the + next to Uninstall.
    *Right-click on the following folders, and select Delete to remove them:

    + The Sims – The Original Sims
    + {2727FBEF-3155-11D4-8F73-0050DA0F6297} – The Sims Livin’ Large
    + {10798AE3-DCBB-43C3-9C93-C23512427E25 } – The Sims Deluxe
    + {7D268154-7A31-40F2-9779-7A250914BB39} – The Sims House Party
    + {017E65B1-7484-461A-B16F-7C931166083B} – The Sims Hot Date
    + {3D9231F6-A287-4222-9EBC-519BB206F590} – The Sims Vacation
    + {7C32C567-DC0F-4C80-B06C-7873850A2E06} – The Sims Unleashed
    + {1A7F8DF6-5A3E-4CDF-BC82-BE26B407E21B } – The Sims Superstar
    + {9A00D1BA-D03A-44E5-AF28-86A1F377DF61} – The Sims Makin’ Magic


    If you have the CD that came with the game insert it, run it, Double-click on the folder called Eraser, and double-click on the file named SimsEraser.exe

    or you can use the link I provided in my previous post.
     
  19. Quiana

    Quiana TS Rookie

    Thank u for responding, but I everytime I delete it & restart , it's still there, I do have all 4 disks that came with the sims complete collection, I can't find the sims eraser anywhere.. however I did find it at the EA site and I downloaded and ran it. It said all the sims had been removed... once again I restarted and it's still there.. I guess this is just hopeless... but thank you for trying to help me. Oh and of the codes u told me to delete.. I have NO IDEA which is which.. and I don't want to delete the wrong thing.... I left the list of the codes I have but none match the ones u told me to delete :( ok well again thanks for trying
     
  20. Blind Dragon

    Blind Dragon TS Evangelist Posts: 4,048

    So you have the original sims with all the expansion packs?
     
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