Hello Techspot Community,
I recently ran a Norton internet security scan and found a virus. According to my Norton Scan the Virus was quarantined and removed. (Severity HIGH - risks in compressed file "divx v6.0pro.rar" detected virus by scanner)
The problem is that I am no longer able to get on the internet. When I open up Explore I get a "Internet Explorer cannot display the webpage"
I tried to Diagnose the connection and I get the following errors in the log:
Winsock status
info - error attempting to validate winsock base providers 2
error- not all base service provider entries could be found in the winsock catalog. a reset is needed.
info- HTTP, HTTPS, FTP connectivity
info- FTP passive -successfully connected to ftp.microsoft.com
warn- HTTP: successfully connected to www.microsoft.com
warn-HTTPS: ERROR 12002 connecting to www.microsoft.com. The operation timed out.
warn-HTTPS: ERROR 12002 connecting to www.passport.net. The operation timed out.
error- could not make an HTTPS connection.
I followed the "8-step Viruses/Spyware/Malware Preliminary Removal" and attached the logs.
Can someone please help me? I am lost.
Thanks in advance
Brenlar
I recently ran a Norton internet security scan and found a virus. According to my Norton Scan the Virus was quarantined and removed. (Severity HIGH - risks in compressed file "divx v6.0pro.rar" detected virus by scanner)
The problem is that I am no longer able to get on the internet. When I open up Explore I get a "Internet Explorer cannot display the webpage"
I tried to Diagnose the connection and I get the following errors in the log:
Winsock status
info - error attempting to validate winsock base providers 2
error- not all base service provider entries could be found in the winsock catalog. a reset is needed.
info- HTTP, HTTPS, FTP connectivity
info- FTP passive -successfully connected to ftp.microsoft.com
warn- HTTP: successfully connected to www.microsoft.com
warn-HTTPS: ERROR 12002 connecting to www.microsoft.com. The operation timed out.
warn-HTTPS: ERROR 12002 connecting to www.passport.net. The operation timed out.
error- could not make an HTTPS connection.
I followed the "8-step Viruses/Spyware/Malware Preliminary Removal" and attached the logs.
Can someone please help me? I am lost.
Thanks in advance
Brenlar