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Trojan Horse Problems

By xjoesullix
Jan 13, 2008
  1. a few weeks ago my little sister was browsing on the computer and managed to access a trojan virus therefore it entering the computer. avg free antivirus said it had healed the file. a few days ago i tried to boot the computer and it would go just past the xp home loading screen and then it reboots again.
    ive tried booting in safe mode and i get the same sort of thing.
    unfortunately i dont have any discs to repair the installation or anything

    What can i do as ive got very important work files on here
    Cheers
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    The Safe Mode menu also has "Last Known Good Configuration" option
    Please select that option and reply back

    Or

    Run Check Disk
    Go to "Safe Mode Command Prompt Only"
    Log on to Administrator
    Type in chkdsk c: /r

    Or

    The last option would be Restore
    But if you have a virus, then it may not complete (ie your risk)
    Again go to "Safe Mode Command Prompt Only"
    Type in:- c:\windows\system\restore\rstrui.exe
    And press Enter
     
  3. xjoesullix

    xjoesullix TS Rookie Topic Starter Posts: 50

    it just restarts when safe mode is loading
     
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    So after pressing F8 you do not even see the Safe mode menu ?
     
  5. xjoesullix

    xjoesullix TS Rookie Topic Starter Posts: 50

    nope
    nothing
     
  6. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

  7. xjoesullix

    xjoesullix TS Rookie Topic Starter Posts: 50

    i managed to get into it after, tried last know good config and then it starts to load the drivers and stops on mup.sys not sure what this driver is for
     
  8. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    just at the point of MUP.SYS, press ESC on the keyboard
    i e try again F8 at startup
     
  9. xjoesullix

    xjoesullix TS Rookie Topic Starter Posts: 50

    tried it
    nothing happened
     
  10. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    The ISO disc link I supplied.
    Have you been able to use that to do a Check Disk
     
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