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UK Advertising Standards Agency rules that No Man's Sky marketing wasn't misleading

By midian182
Nov 30, 2016
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  1. It’s been a rare good week for Sean Murray and Hello Games. A large number of lapsed No Man’s Sky players are returning, curious to see what effect the recent Foundation update has on the game. And the UK’s Advertising Standards Authority (ASA) has just ruled that the NMS Steam page wasn’t misleading.

    The ASA launched an investigation into Valve and Hello Games after it received 23 complaints that the "game content was not as depicted or described."

    Much of Hello Games’ defense rested on the fact that No Man’s Sky is procedurally generated, meaning each player has a different experience. The ASA agreed, reasoning that not everyone is going to see the same images shown on Steam.

    “The summary description of the game made clear that it was procedurally generated, that the game universe was essentially infinite, and that the core premise was exploration," the ASA said.

    "As such, we considered consumers would understand the images and videos to be representative of the type of content they would encounter during gameplay, but would not generally expect to see those specific creatures, landscapes, battles and structures."

    The ASA’s ruling is extensive, dealing with many different complaints. Most of these objected to the footage shown on the Steam store. Hello Games said all the material from the ads appears in NMS “in abundance.” Additionally, the AMA said the in-game assets were “similar” to those pictured; bodies of water, for example, were “consistent with those shown in the ad.”

    The large-scale space battles that were teased prior to No Man’s Sky’s release were also a point of contention for players. And while Hello Games admitted that they “were more unusual,” it did provide footage showing a similar type of battle, which satisfied the ASA enough to rule that the marketing wasn’t misleading.

    Showing “similar” examples of what was seen in the ads was Hello Games’ response to many of the complaints, including the behavior of animals, ships (player and non-player), and sentinels.

    The ASA agreed that NMS's interface and aiming systems differed from what was shown in the ads. However, the watchdog said these were “cosmetic changes” that wouldn’t influence a person’s decision to buy the game "as they were superficial and incidental components in relation to the core gameplay mechanics and features."

    One complaint not attributed to procedural generation was the discrepancy between the graphics shown in the ads the those in the game itself. But the ASA said Hello Games didn’t exaggerate the quality of NMS’s graphics; rather, they are determined by the power of a person’s PC.

    "From the game and the footage provided by Hello Games (including material from third parties), we understood that the game was capable of producing graphics of much higher quality than that shown in the videos and of comparable quality with the screenshots, and considered that the images used therefore did not exaggerate the game's performance in this regard," the ASA ruled.

    PC hardware was also put forward as the reason why warping in the game is not as fast as what the ads suggest, though the ASA added that the differences in speed were not so significant as to be material.

    Summarizing its decision, the ASA said: "We understood that the screenshots and videos in the ad had been created using game footage, and acknowledged that in doing this the advertisers would aim to show the product in the best light. Taking into account the above points, we considered that the overall impression of the ad was consistent with gameplay and the footage provided, both in terms of that captured by Hello Games and by third parties, and that it did not exaggerate the expected player experience of the game. We therefore concluded that the ad did not breach the Code."

    Hello Games will obviously be happy with the outcome, but those who made the original complaints want to take the matter further. Reddit user AzzerUK told Eurogamer: "Such disappointment can lead to apathy in future. As in - why bother making complaints in the future if you feel like even something as in my opinion blatantly misleading as No Man's Sky advertising is not considered misleading?" He now plans to write to the Independent Reviewer of ASA Adjudications.

    The ASA may have cleared No Man’s of any wrongdoing, but the controversy surrounding the game’s marketing led to Valve banning bullshots and a change in the way upcoming games are previewed at The Game Awards.

    Permalink to story.

     
  2. alabama man

    alabama man TS Maniac Posts: 216   +127

    Can't they be sued for complete change of content from promised? I'm only interested about the multiplayer, the game has none even when Sean Murray (project leader) promised so as the game was being sold as pre-order. Have to wait till majority of politicians play games until we'll get any decent laws to regulate these liars; Randy Pitchfork, Sean Murray and Peter Molyneux. Now the only way to battle these liars is to remind people that you can't trust them and never to buy anything they are involved with.
     
  3. wastedkill

    wastedkill TS Evangelist Posts: 1,392   +329

    So besides the fact a manager literally told everyone there is online and a multiplayer feature... yet it isn't present in the game... is it me or does that sound a little like misadvertising?
     
  4. robb213

    robb213 TS Addict Posts: 315   +93

    It's all BS. I could never get the game to look remotely close to the image at the top of this article--content wise or visually. I find that it looks so different, in fact, that someone may consider me to be playing a different game.

    Thankfully for steam family sharing I never bought it. And the statement of a PC's performance playing a role in content being available and content being dynamically removed (that's how I interpreted it) is asinine.

    Anyways, I doubt Hello Games will ever be anywhere near this successful in the future. They literally shot themselves in the foot with the game.
     
  5. Uncle Al

    Uncle Al TS Evangelist Posts: 1,675   +780

    It would be interesting to have the USA's old Consumer Protection Agency review it and hear their thoughts. They used to be very clear in their rulings and would not accept the "perception" rule to interfere with judgments based upon misleading or false promises. These reports are nothing more than a smoke screen hoping to calm down the public so they can re-introduce the game and get it selling again. Frankly, I saw enough early on to move me away from it and now it appears to be the "Ford Pinto" of video games ......
     
  6. RedGuard

    RedGuard TS Rookie Posts: 22   +6

    Not that I care so much about multiplayer, but once you say you can see other players and it's proven you cannot, this stands to be solid ground for false advertising.

    You can't market a car having 4 seats and when yours arrives you see it only has 1.
     

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