TechSpot

unable to access internet on wireless network

By mpowell
Jun 27, 2005
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  1. Yesterday i turned on my computer to find out that i couldn't access AOL, it always stopped at Connecting to TCP/IP. I am on a wireless network with another computer which can access AOL. My computer reconizes that there is a wireless network and says that it is connected but i can't access the internet through AOL or internet explorer. They main computer has no problems at all which was what the second computer was like only a few days ago. Also i cant connect to my router settings using 192.168.1.1.

    Please if anyone knows what i can do please help

    Both computers are on Win XP
    I have tried Reinstalling AOL and resetting the router several times.
  2. chessJunkie

    chessJunkie TS Rookie

    If you check the status of your WLAN you'll probably notice it's sending packets but not recieving them. If you have double and triple checked your network settings and firewall settings then....You may want to try simply restarting the router.... I've noticed some wireless routers (linksys in my case) would not take new wireless clients as willingly as i wanted them to. After kicking everyone off the network for a couple minutes my new wireless client was ready to go.
    Give that a shot and if it doesn't work then I guess we are stuck with good ol fashion step by step troubleshooting.
  3. mpowell

    mpowell TS Rookie Topic Starter

    I completely unplugged all connections to router and left it for a few minutes but that hasn't solved the problem

    Any more ideas?
  4. chessJunkie

    chessJunkie TS Rookie

    Well that's never good news.... There are alot of different things to walk through to try and fix this. Your previous message said you couldn't connect to aol.... that doesn't mean your internet isn't working though..let's start simple...
    try and ping the router
    try and ping www.google.com
    what were the results?
    once we get the status of those we'll move on... if you need help completing those steps... just ask
  5. mpowell

    mpowell TS Rookie Topic Starter

    I ran command prompt and tried to ping my router (192.168.1.1) and google (66.249.87.104) with both i received the same message " destination host unavailable"

    What shall i try now?
  6. chessJunkie

    chessJunkie TS Rookie

    now would be a good time to try and ping localhost or 127.0.0.1
    we need to make sure your tcp/ip isn't corrupted.
    also run an ipconfig/all and post the results from these steps in this thread...
    we'll get to the meat of this problem soon enough
  7. mpowell

    mpowell TS Rookie Topic Starter

    Here are my results for ipconfig and local host ping. Below that are the results from ipconfig from the other computer on the network which does have an internet connection


    C:\Documents and Settings\Owner>ping 127.0.0.1

    Pinging °ÿ with 32 bytes of data:

    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
    Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

    Ping statistics for :
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Documents and Settings\Owner>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : your-4rhikl8l9p
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
    ernet NIC
    Physical Address. . . . . . . . . : 00-0C-76-C4-A3-0C

    Ethernet adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Belkin Wireless 54Mbps Desktop Adapt
    er
    Physical Address. . . . . . . . . : 00-11-50-08-67-7B
    Dhcp Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : 169.254.159.151
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :








    Windows IP Configuration

    Host Name . . . . . . . . . . . . : OFFICE
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : Yes
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : VIA Rhine II Fast Ethernet Adapter
    Physical Address. . . . . . . . . : 00-0C-76-6A-50-C5

    Ethernet adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Belkin Wireless 54Mbps Desktop Adapt
    er
    Physical Address. . . . . . . . . : 00-11-50-08-93-FC
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.3
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    Lease Obtained. . . . . . . . . . : 30 June 2005 16:23:02
    Lease Expires . . . . . . . . . . : 30 June 2005 17:23:02

    PPP adapter {12E0CF09-8447-4388-BB0D-0E8A2E3713EC}:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
    Physical Address. . . . . . . . . : 00-53-45-00-00-00
    Dhcp Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : 172.215.230.92
    Subnet Mask . . . . . . . . . . . : 255.255.255.255
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 205.188.146.145
    NetBIOS over Tcpip. . . . . . . . : Disabled
  8. newners

    newners TS Rookie Posts: 19

    Have you checked to see if windows is configuring the belikin adapter or the belkin utility software. In my experience it is best to use the belkin utility ie untick the box in wireless connection properties "let windows manage my wireless connection" and check the config of the belkin software ie network name, WEP etc. is all correct. It is also best to disable the windows firewall while doing all this. The Belkin one is suppose to be better anyway.

    Can you access the router form the other PC oK?
  9. mpowell

    mpowell TS Rookie Topic Starter

    I am now using the Belkin utility instead of letting windows configure but this has not helped in any way with the internet connection. The router can be access from the other PC aswell as the internet.
  10. mpowell

    mpowell TS Rookie Topic Starter

    Does anyone have anymore ideas of what i could do?
  11. newners

    newners TS Rookie Posts: 19

    It might be worth trying another PCI slot, especially if the current one has had another card on it in the past.

    Another tweak I have used that has helped restore the internet connection is to restore the ip address in the wireless pc. I'm asuming here that you can ping the router and you know its ip address. Right click on the wireless network icon in network connections. Select properties and then highlight tcp/ip select properties. Here you can insert your ip address (or a new one within the address zone (eg. 192.168.2.1 to 192.168.2.100) and the router ip address rather than automatically locating them.

    Having said all that have you tried Belkin technical support? I have used them a few times with similar probs. and they have always fixed the problem. The call is free

    Tel 0080022355460

    Don't be put off by the strange accent's etc. they do seem to be very knowledable.

    All the best.
     
  12. mikescorpio81

    mikescorpio81 TS Rookie Posts: 574

    Why not set both pc gateways to default 192.168.0.1
    may not do anything but heaps of times (while 2 pc's connected) its sorted my problems ... restart both after doing that.

    Could u post your end result once fixed up please? make 4 some good reading! & the guys here who replied know what they r talking about 4-sure!

    Smart arses!!! hehehe! Good luck mate :grinthumb
  13. OlGrandad

    OlGrandad TS Rookie

    http://www.techspot.com/vb/all/windows/t-18464-Wireless-problem.html


    Make sure the wireless card is set up properly. You can do this by
    - right clicking "My Network Places" and choosing properties.
    - click on the network connection associated with your wireless card.
    - make sure the Internet Protocol(TCP/IP) properties has a check next to "Obtain an IP address automatically" and "Obtain DNS server address automatically".

    This helped me.
  14. Stargate2005

    Stargate2005 TS Rookie

    in many cases by uninstalling and reinstalling the ethernet network drivers it can't fix your problem it appears that this is not a problem with your router or Winsock
  15. newners

    newners TS Rookie Posts: 19

    I've just noticed on the Belkin support website a workround for some of their routers using AOL. It may help although I see one of your PC's is OK!?

    Let us know how it's going.
  16. mpowell

    mpowell TS Rookie Topic Starter

    I'm back Online!!

    I'm back online, i couldn't work out what the problem was so i performed a system recovery to restore XP. This did the trick. It changed all of my settings but i can now get online as before.

    Thanks to everyone for their suggestions. I hope this can help others with similar problems.
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