Unidentified Network

By pillg7
Nov 16, 2014
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  1. Hi Guys,
    Recently my laptop keeps disconnecting from the wi-fi and I get an error saying unidentified network, I try to troubleshoot, it tries to reset the wireless network adapter and then the computer freezes. After I reset the laptop the problem can happen again within a couple of minutes. The driver software is fully up to date and I have no idea what else I can do. It is an Acer Aspire 5750G running Windows 7. Please help it's making my laptop almost completely unusable
  2. jobeard

    jobeard TS Ambassador Posts: 9,318   +618

    Have you tried a wired connection does that work any better?
  3. pillg7

    pillg7 TS Rookie Topic Starter

    There's no problem with a wired connection but it isn't practical to have it constantly plugged in
  4. TheHawk

    TheHawk TS Enthusiast Posts: 33   +9

    Hey pillg7. A number of things you can try to narrow it down. When you lose the connection, see if you have the Internet led lit on both your router and modem, could be intermittent. If both stay on when it drops, you could disable the adapter and try using one of those USB adapters to see if the problem disappears. Is your wireless network secure?
  5. jobeard

    jobeard TS Ambassador Posts: 9,318   +618

    Good, that says the router is sane and the issue is with the WiFi device.
    get the make/model of that chip, go to the PC vendor's site and fetch/install the latest driver.

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