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Uninstalled SoundMax, now no sound and unable to reinstall

By sumam
Sep 27, 2012
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  1. Hi friends,
    I have a IBM laptop with windows xp OS and had soundmax audio driver installed. I uninstalled it and now not able to install again. When I run the setup I get no driver found error.. Please help. None of the solutions in google helped
     
  2. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,398   +169

    List any Problem devices
    • Make sure devices are connected and powered on
    • Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
    • On the other hand, if no devices are listed, tell me so
    Generate and attach a DirectX report
    • Click Start->Run, enter dxdiag and click OK
      ===> If you’re running 32 bit Windows, dxdiag will launch on its own
      ===> If you’re running 64 bit Windows, you’ll see 64-bit DxDiag. Click it to launch the 64-bit version of dxdiag
    • Notice progress in lower left window corner
    • When done, click Save Information button and save as a text file to your Desktop
    • Attach it to your next post by clicking the Upload a File button
     
  3. sumam

    sumam TS Rookie Topic Starter

    Hi LookinAround,
    In problem device I could see this sir,
    Network Controller PCI\VEN_8086&DEV_4220&SUBSYS_27128086&REV_05\4&39A85202&0&10F0 The drivers for this device are not installed.
    Not Available ACPI\IBM0068\5&2890D699&0 The drivers for this device are not installed.
    PCI Modem PCI\VEN_8086&DEV_24C6&SUBSYS_05591014&REV_01\3&61AAA01&0&FE The drivers for this device are not installed.
     
  4. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,398   +169

    Per above instructions, please post your dxdiag report as well. :)
     
  5. sumam

    sumam TS Rookie Topic Starter

    Hi LookinAround,
    I get an error
    DirectSound test results: Failure at step 19 (User verification of software): HRESULT = 0x00000000 (error code)
    Find the error report attached
     

    Attached Files:

  6. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,398   +169

    Did you uninstall Soundmax using Ctrl Panel->Add/Remove Programs? Make sure it's uninstalled from there. Then create a restore point. Then try downloading and installing the Soundmax Integrated Audio driver HERE
     
  7. sumam

    sumam TS Rookie Topic Starter

    Yes I uninstalled using control panel only but still I get error when I download and run the soundmax driver .. The error now is:
    The audio driver do not support your computer hardware.
     
  8. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,398   +169

    Hmmm.. Ok, then let's try it this way. Best I can tell, you have a Thinkpad T41. Try the audio driver on the Lenovo support site for that model HERE
     
  9. sumam

    sumam TS Rookie Topic Starter

    Hi LookinAround,
    I tried the lenovo site but no luck..
     
  10. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,398   +169

    Hi Sumam

    Let's next make sure your XP isn't configured to block unsigned driver installation.

    > Rt click My Computer->Properties->Hardware
    > Click Driver Signing button
    > If it is set to Block, Windows will block the installation of any digitally unsigned drivers. Is it set to Block?

    If it is Block, we need to change it. Set it to either Warn or Ignore and check Make this action system default. Then click OK close all the windows and reboot

    In any case, let me know what you found
     
  11. sumam

    sumam TS Rookie Topic Starter

    Hi LookingAround,

    I checked for driver signing and it is set to warn.. I have installed audio driver for T41 series and still no sound.. I am tired
     
     
  12. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,398   +169

    Sorry taken me awhile to get back to you... but if you still have the problem try this..
    > Create a System Restore point
    > Download THIS driver
    > Unzip files to a folder on your Desktop. Run the Setup.exe file

    Let know if it works
     


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