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USB hard drive problem

By maddyks
Feb 19, 2007
  1. Hi,

    I have already searched high and low on this forum and many more but do not seem to be getting anything to work,

    Anyway my problem is that my external USB hard drive is recognized as a USB mass storage device and even gets the safe removal icon on the bottom of my Win XP. But I can't find it on My Computer, Explorer or Disk Management.

    Kindly help me to access it as I have data on it I want.

    Cheers,

    Maddy
     
  2. tipstir

    tipstir TS Ambassador Posts: 2,392   +106

    Do you have USB 2.0 or just the 1.1? Did you update the USB drivers from your manufacturer site.

    Chipsets
    USB
    etc.. for your motherboard.
     
  3. maddyks

    maddyks TS Rookie Topic Starter

    Mine is USB 2.0, all drivers have been updated. My other external hard drive works perfectly fine. I think my HDD is spoilt :(

    Any ideas?
     
  4. mikescorpio81

    mikescorpio81 TS Rookie Posts: 293

    Are you sure you don't see it through Disk Management? If this is true, odds are there is a problem. Search through Device Manager also, perhaps it is showing up with an error.
     
  5. maddyks

    maddyks TS Rookie Topic Starter

    It shows up fine on Device Manager which identifies it as USB mass storage device, it even identifies the make of the device. But not able to access drives and data stored in it.

    No, it doesnt show up on Device Management.
     
  6. mikescorpio81

    mikescorpio81 TS Rookie Posts: 293

    Are you able to try it on a few other PC's?
     
  7. maddyks

    maddyks TS Rookie Topic Starter

    Yea I tried, all of them detect as I said but cant open in anyone. :(
     
  8. mikescorpio81

    mikescorpio81 TS Rookie Posts: 293

    Is your HDD a larger 3.5'' drive or a smaller 2.5'' (like a laptop)?
    If it is a larger one, take it out of its case and try to install it inside your PC. Maybe it will become usable, but theres no guarantee.
    Sounds to me like te HDD has a problem, but its hard to know exactly what is going on with it.
     
  9. maddyks

    maddyks TS Rookie Topic Starter

    Its a 3.5". Hmm I'll try to put it in the PC and post back.
     
  10. nickc

    nickc TechSpot Paladin Posts: 923   +11

    that does sound like a hardware problem with the harddrive.
     
  11. Condor

    Condor TS Maniac Posts: 388

    hi

    im having the same problem, it said my external hb is currupted right after i Installed a PC game. I name my external hb "EXTERNAL HD" but now it changed it name to "Local Disk"

    my xp pro recognize it once i plug in my usp 2.0, but now it isn't :l
     
  12. mikescorpio81

    mikescorpio81 TS Rookie Posts: 293

    System restore to a date before you installed the game. When all was OK.

    START - ALL PROGRAMS - ACCESSORIES - SYSTEM TOOLS - SYSTEM RESTORE

    I'm not sure if this will work with an external HDD, but it's definitely worth a try!
     
  13. Condor

    Condor TS Maniac Posts: 388

    tried it but no luck. But luckily it work after I dismount it, and leave it off for a day :D

    some folders name has changed through; like My.stuff.Jan.2007 changed to MYSTUFF~2.200 or ALCOHO~ instead Alcohol 120%.

    not sure if those long files name was the cause of it (hd malfunctioning)

    anyway appreciate for the suggestion :-D and GL to you OP
     
  14. mikescorpio81

    mikescorpio81 TS Rookie Posts: 293

    Thanks for the update. Perhaps others can try dismounting their volume as a troubleshooting technique. It's good to know.

    Cheers :grinthumb
     
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