Vista and BT home hub help

By Baltan
Oct 3, 2008
  1. Hi

    I have recently built a computer with windows vista 64 bit premium on it. The trouble i am having is when i come to install the home hub software on the computer it doesn't seem to install. Its says its installing but doesn't move from the first step, i have even left it 1 hour to see if that would work. All i want to install is the hub manager.

    Can anyone please help as soon as possible.


  2. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +181

    If someone walks into a garage and says "I'm trying to put an air conditioner in my car but it wont work" What's wrong????

    Is somewhat a kin to your question. You need to supply specs!
    Compter make/model
    Operating System/SP leverl

    And for your hub: it's make/model
    It;s install pakage: Usuallyu some uses a 3r party softare install packgage to removetheir produt. can you see/teell who this is?>
  3. Baltan

    Baltan TS Rookie Topic Starter Posts: 121

    custom pc

    ocz reaper ram 4 gb 1066mhz
    standard keyboard and mice
    Vista 64 bit premium, server pack 1

    Bt home hub version 1
  4. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +181

    1. Well a quick lookup shows some variation so let;'s try it this way

    Try Everest Home Edition to get the specs.
    Download from here and run it
    - Click Reports->Report Wizard
    - Get a Summary report in plain text

    Attach the two .txt files back here

    you can try connecting the hub before you run Everest , just so it sees it.

    Or can you tell me any specifis? There is usally a large or small tag somewhere on device indicated mfr/model/version, etc. coud u double check?
  5. k.jacko

    k.jacko TS Rookie Posts: 493

    Have you got any anti-virus or anti-mal/spyware that could intefere with the setup?
  6. Baltan

    Baltan TS Rookie Topic Starter Posts: 121

    its a fresh install and i haven't even had a chance to put the antivirus on yet, i can get on the net but i am unable to install the features from the disk, the reason i can get on the net is because the other computer in the house is on, but if the net is switched off then i get kicked off.
  7. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +181

    could you please generate the specs requested with Everest (back in post #4). will help. thanks
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