Vista OS: Internet connection being blocked

By geekydiorgirl
Jul 21, 2009
  1. Running Windows Vista and I believe there is a program blocking the internet. On both IE and Firefox getting an error page. Ran diagnose connection problem and it says there is no problem. I've already spoken with ISP provider and they could not figure out the problem.
  2. CopperCowboy

    CopperCowboy TS Rookie Posts: 17

    Is this a new computer or has it been online before? If been before could have an IP issue likehad a static IP and now need Dynamic
  3. geekydiorgirl

    geekydiorgirl TS Rookie Topic Starter Posts: 37

    Its old. Its been online before. So how do I get a dynamic IP?
  4. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Why do you think this? What happens when you try to access the internet?

    What is the error please?

    You need to give us something to work with.
  5. geekydiorgirl

    geekydiorgirl TS Rookie Topic Starter Posts: 37

    It says this for IE:

    Internet Explorer cannot display the webpage

    Most likely causes:
    You are not connected to the internet.
    The website is encountering problems.
    There might be a typing error in the address.

    What you can try:
    Diagnose Connection Problems
    More Information.

    Unable to connect
    Firefox can't establish a connection to the server at
    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer's network connection.
    If your computer or network is protected,,,,,etc

    I think a program is blocking it because it will connect in safe mode with networking.
  6. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    More questions:

    1. Is this one particular site? If so, please give me the URL. You show in the Firefox message- are you trying to access the Google search?
    2. Do you have a firewall? If so, have to checked to see if the site is blocked?
    3. If it is ALL sites, please check the Event Viewer for any Error that corresponds to the time of the failed internet access attempt. Errors are time-coded, so check the computer clock when you get this message:

    Start> Run> type in eventvwr

    Follow the steps for the Vista Event Viewer HERE:

    Look in both System and Application logs.
    Do this on each the System and the Applications logs:

    • You can ignore Warnings and Information Events.
    • You don't need to include the lines of code in the box below the Description, if any.
    • Please do not copy the entire Event log.

    Please give Error for time when you were in Normal Mode attempting to connect.
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