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What is causing my computer to have BSOD

By geoghoul
Mar 9, 2013
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  1. Hello everyone
    I have not had this computer for very long but I have got the BSOD. I use AVG Free Version and when I open AVG up and click scan now it scans for a few seconds then the BSOD appears and the computer restarts and I have to log in again. When I start the scan again it works and completes the scan saying no threats were detected. While scanning the green bar goes to 26% and stays there for a bit scanning the registry then it skips to 51% and continuous till it finishes. I don't know what is causing it to do this but I would like to try and stop it.

    Computer Specifications. Costs £449 and uses Windows 7 Professional 64 bit.
     
  2. learninmypc

    learninmypc TS Evangelist Posts: 5,447   +242

    For starters, that link to "your pc specs" doesn't tell anybody YOUR specs.
    They might suggest a different program, but some like & use http://www.techspot.com/downloads/4974-speccy.html
    to let the helper(s) better.
    You might consider using this http://www.avg.com/us-en/utilities to remove AVG & install http://www.techspot.com/downloads/223-avast-home-edition.html
    or some other AV
    Good luck
     
  3. mailpup

    mailpup TS Special Forces Posts: 8,506   +237

    Actually it will if you click on "View Details" and then find the "Tech Specs" tab.
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,058   +169

    geoghoul, go to C:\windows\minidump. Minidump files have a .dmp extension. If you see any .dmp files, select them all and right-click, sending them to a compressed(zipped)folder. Upload that folder as a file here...
     
  5. geoghoul

    geoghoul TS Rookie Topic Starter

    Tmagic650
    Do you mean the Minidump folder or dmp files in the Minidump folder and if you mean files in the Minidump folder then there is none because it is empty. Another question would Revo work just as well or better than the AVG uninstaller. Also if AVG is causing the BSOD then should I re-install AVG or get Avast. Last time I had Avast on my net book it got a ransomware virus which makes me want to just get AVG again.
     
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,058   +169



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