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When select "Shut Down" my computer Restarts..Fix?

By RJ831
Feb 16, 2007
  1. I have brand spankin' new Dell GX520 and it won't shutdown. Everytime I select the "Shutdown" option or the "Turnoff Computer" option at the user logon screen, the computer restarts. There is no error and I don't have any external programs installed as it's fresh out of the box. I don't have Roxio burning software (common problem), what could it be?? Thanks in advance.
     
  2. tweaks_sav

    tweaks_sav TS Rookie Posts: 190

    The computer may be Blue Screen'ing on Shutdown and then rebooting.
    I'm assuming you have XP:
    Right Click on My Computer and goto Properties.
    Goto the Advanced Tab.
    On Startup and Recovery Click Settings.
    Uncheck automatically restart. Click Ok.

    Then try and shutdown and see what happens.
     
  3. RJ831

    RJ831 TS Rookie Topic Starter Posts: 92

    Yes, I have XP. I went to startup and recovery but that box is already unchecked. =/
     
  4. tweaks_sav

    tweaks_sav TS Rookie Posts: 190

    Have you checked the Event Viewer for any clues?

    Right Click My Computer -> Manage -> Event Viewer
     
  5. gbhall

    gbhall TechSpot Chancellor Posts: 2,348   +50

    find the system properties for your various devices, and uncheck 'allow this ... to wake up my system'. This used to be a common fault in the early days of XP, where people would find that bits of hardware like firewire, that are not actually in use, would wake their system in the middle of the night.
     
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