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Windows 10 Reboot

By nano1018
Nov 7, 2015
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  1. Hi, My system will showdown and reboot itself once a while. When I check Reliability Monitor, I saw the following message:

    The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0xffffe0003f4d1000, 0x0000000000000002, 0x0000000000000001, 0xfffff8010599d6b9). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 110415-73984-01.

    Can someone advise what can be wrong?

    Thanks!
    Alex
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    What is this systems make and model? Did it come with Windows 10 or did you upgrade it to Windows 10? Go to C:\windows\minidump and select all the .dmp files. Right-click sending these files to a compressed(zipped)folder. Upload this folder as a file to your post
     
  3. nano1018

    nano1018 TS Rookie Topic Starter

    It is an Acer Aspire 4752G with i5 2430M 2.4Ghz. Compressed dump files attached.
    Thanks!
     

    Attached Files:

  4. nano1018

    nano1018 TS Rookie Topic Starter

    And by the way, original OS is Windows 7 upgraded to Windows 10.
     
  5. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Are there any yellow (!) in the device manager? It looks like a network driver might need to be updated since upgrading from Windows 7
     
  6. nano1018

    nano1018 TS Rookie Topic Starter

    There is no yellow (!) in device manager. Under Network adaptors, I have the following two:
    - Atheros AR5B97 Wireless Network Adapter
    - Broadcom Netlink (TM) Gigabit Ethernet
    When I try to update driver and use search automatically, both give a message that the best driver is already installed.

    What else can I look at?
     
  7. nano1018

    nano1018 TS Rookie Topic Starter

    Just found a more recent driver for the following in Acer website. Have updated and will monitor for a while.
    - Atheros AR5B97 Wireless Network Adapter

    Will update the outcome. Thanks for your help so far!
     
  8. nano1018

    nano1018 TS Rookie Topic Starter

    The PC just restarted again. I attached the new minidump here. Thanks!
     

    Attached Files:

  9. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    The minidump is not showing anything helpful. No more indications of network issues. Go into Settings, Update & Security, select Recovery. Reset your PC keeping files
     
  10. nano1018

    nano1018 TS Rookie Topic Starter

    I resetted the PC as advised and updated the network old adapter driver again on 16 Nov. The PC seems stable until now. Problem maybe solved. Will continue to monitor and advise if there is any new issue.

    Thank you for your help so far!
     
    Tmagic650 likes this.
  11. nano1018

    nano1018 TS Rookie Topic Starter

    Unfortunately, right after I posted yesterday, the system restarted 2 times. minidumps attached. Please help to take a look. Thanks!
     

    Attached Files:

  12. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Opposite click on the little window symbol in the far left side of the taskbar. Select System, Advanced System Settings, Startup & Recovery. Uncheck Automatically Restart. Restart the computer. The minidumps are not showing anything helpful this time
     
  13. nano1018

    nano1018 TS Rookie Topic Starter

    Done. Will monitor and update again.
     

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