TechSpot

Windows 7 blue screen

By sebsnook
Mar 15, 2010
  1. i've come across a blue screen which happens about every 2 or 3 days out of the blue with no obvious cause.

    the event log is:

    Log Name: System
    Source: Microsoft-Windows-WER-SystemErrorReporting
    Date: 16/03/2010 12:11:42 AM
    Event ID: 1001
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Seb-Laptop
    Description:
    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007f (0x0000000d, 0x00000000, 0x00000000, 0x00000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 031610-39374-01.
    Event Xml:
    <Event xmlns="schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-03-16T00:11:42.000000000Z" />
    <EventRecordID>4891</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>Seb-Laptop</Computer>
    <Security />
    </System>
    <EventData>
    <Data Name="param1">0x0000007f (0x0000000d, 0x00000000, 0x00000000, 0x00000000)</Data>
    <Data Name="param2">C:\Windows\MEMORY.DMP</Data>
    <Data Name="param3">031610-39374-01</Data>
    </EventData>
    </Event>

    i've attached 2 recent mini dmp files which may help.

    any help would be greatly recieved
     

    Attached Files:

    • dmp.zip
      File size:
      45.6 KB
      Views:
      1
  2. raybay

    raybay TS Evangelist Posts: 10,716   +6

    We need to know a great deal about your configuration... exact hardware.
     
  3. sebsnook

    sebsnook TS Rookie Topic Starter

    heres a summary of my hardware on my laptop. i should say the last time the blue screen happened i had nothing plugged into my laptop at all and the only program running was solitaire which i was half way through a game!

    OS Name Microsoft Windows 7 Ultimate
    Version 6.1.7600 Build 7600
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name SEB-LAPTOP
    System Manufacturer Acer
    System Model AO751h
    System Type X86-based PC
    Processor Intel(R) Atom(TM) CPU Z520 @ 1.33GHz, 1333 Mhz, 1 Core(s), 2 Logical Processor(s)
    BIOS Version/Date Acer V0.3211, 20/01/2010
    SMBIOS Version 2.5
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume2
    Locale United Kingdom
    Hardware Abstraction Layer Version = "6.1.7600.16385"
    User Name Seb-Laptop\Seb
    Time Zone GMT Standard Time
    Installed Physical Memory (RAM) 2.00 GB
    Total Physical Memory 1.99 GB
    Available Physical Memory 1.27 GB
    Total Virtual Memory 4.98 GB
    Available Virtual Memory 4.04 GB
    Page File Space 2.99 GB
    Page File C:\pagefile.sys

    Display Devices
    ---------------
    Card name: Intel(R) Graphics Media Accelerator 500
    Manufacturer: Intel Corporation
    Chip type: Intel(R) GMA 500 Graphics Controller
    DAC type: Internal LVDS, External SDVO
    Device Key: Enum\PCI\VEN_8086&DEV_8108&SUBSYS_02441025&REV_07
    Display Memory: 763 MB
    Dedicated Memory: 0 MB
    Shared Memory: 763 MB
    Current Mode: 1366 x 768 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown

    Sound Devices
    -------------
    Description: Speakers (Realtek High Definition Audio)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0272&SUBSYS_10250244&REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHDA.sys
    Driver Version: 6.00.0001.6050 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 2/22/2010 17:23:16, 3022944 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: Microphone (Realtek High Definition Audio)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: RTKVHDA.sys
    Driver Version: 6.00.0001.6050 (English)
    Driver Attributes: Final Retail
    Date and Size: 2/22/2010 17:23:16, 3022944 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    -------------------
    DirectInput Devices
    -------------------
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x8114
    | Matching Device ID: usb\root_hub
    | Service: usbhub

    |
    +-+ USB Input Device
    | | Vendor/Product ID: 0x04D9, 0x048E
    | | Location: Port_#0002.Hub_#0001
    | | Matching Device ID: generic_hid_device
    | | Service: HidUsb
    |
    | |
    | +-+ HID-compliant mouse
    | | | Vendor/Product ID: 0x04D9, 0x048E
    | | | Matching Device ID: hid_device_system_mouse
    | | | Service: mouhid

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + Standard PS/2 Keyboard
    | Matching Device ID: *pnp0303
    | Service: i8042prt

    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    |
    |
    + Synaptics PS/2 Port TouchPad
    | Matching Device ID: *syn0002
    | Upper Filters: SynTP
    | Service: i8042prt
    |
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    |

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 83.5 GB
    Total Space: 144.4 GB
    File System: NTFS
    Model: ST9160310AS ATA Device

    Drive: V:
    Model: MagicISO Virtual DVD-ROM0000


    --------------
    System Devices
    --------------
    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_8086&DEV_8112&SUBSYS_02441025&REV_07\3&33FD14CA&0&E1


    Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_811B&SUBSYS_02441025&REV_07\3&33FD14CA&0&D8


    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_8086&DEV_8110&SUBSYS_02441025&REV_07\3&33FD14CA&0&E0
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7600.16385 (English), 7/14/2009 01:20:45, 153680 bytes

    Name: Standard Dual Channel PCI IDE Controller
    Device ID: PCI\VEN_8086&DEV_811A&SUBSYS_02441025&REV_07\3&33FD14CA&0&F9


    Name: Intel(R) Graphics Media Accelerator 500
    Device ID: PCI\VEN_8086&DEV_8108&SUBSYS_02441025&REV_07\3&33FD14CA&0&10


    Name: PCI standard ISA bridge
    Device ID: PCI\VEN_8086&DEV_8119&SUBSYS_02441025&REV_07\3&33FD14CA&0&F8
    Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/14/2009 01:20:43, 13888 bytes

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_8086&DEV_8100&SUBSYS_02441025&REV_07\3&33FD14CA&0&00
    Driver: n/a

    Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_8086&DEV_8117&SUBSYS_02441025&REV_07\3&33FD14CA&0&EF


    Name: Atheros AR5007EG Wireless Network Adapter
    Device ID: PCI\VEN_168C&DEV_001C&SUBSYS_E00D105B&REV_01\4&231755D7&0&00E1
    Driver: n/a

    Name: Standard Universal PCI to USB Host Controller
    Device ID: PCI\VEN_8086&DEV_8116&SUBSYS_02441025&REV_07\3&33FD14CA&0&EA


    Name: Realtek PCIe FE Family Controller
    Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_02441025&REV_02\4&281AD490&0&00E0
    Driver: n/a

    Name: Standard Universal PCI to USB Host Controller
    Device ID: PCI\VEN_8086&DEV_8115&SUBSYS_02441025&REV_07\3&33FD14CA&0&E9


    Name: Standard Universal PCI to USB Host Controller
    Device ID: PCI\VEN_8086&DEV_8114&SUBSYS_02441025&REV_07\3&33FD14CA&0&E8
     
  4. sebsnook

    sebsnook TS Rookie Topic Starter

    got a brand new problem today never seen this one before

    Log Name: System
    Source: Service Control Manager
    Date: 16/03/2010 07:51:03 PM
    Event ID: 7011
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Seb-Laptop
    Description:
    A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.
    Event Xml:
    <Event xmlns="schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7011</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2010-03-16T19:51:03.515600000Z" />
    <EventRecordID>5268</EventRecordID>
    <Correlation />
    <Execution ProcessID="572" ThreadID="3356" />
    <Channel>System</Channel>
    <Computer>Seb-Laptop</Computer>
    <Security />
    </System>
    <EventData>
    <Data Name="param1">30000</Data>
    <Data Name="param2">Netman</Data>
    </EventData>
    </Event>

    Ideas?
     
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