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Windows 7 hangs while playing long online videos?

  1. Hello. I need your help! I do not know where to post this thread because the source of the issue cannot be verified.

    I notice after playing long videos on You Tube and other websites, my screen will freeze-up for a few seconds and then unfreeze on its own at times. Other times I have to close out of the browser in order to get the system to unlock or I just have to wait a few seconds for the system to unlock on its own. Seems to happen only while playing longer videos online. Other than that, this issue does not happen. This is all new and started happening the last few days.

    I will not elaborate too many details at the moment. It is best to take this step-by-step then throw lots of data out all at once and have many long paragraphs to initially post. Please ask me questions if you need too. I will tell you, I have run full system malware scans using Norton 360 and Malwarebytes Anti-Malware, nothing detected.

    Some basic general stats of my system:

    - Windows 7 Pro 64-Bit.
    - Intel Core 2 Quad Q9550 -- Yorkfield 2.83 GHz 1333 MHz processor.
    - ASUS P5Q desktop motherboard.
    - 8 GB of Corsair XMS2 4x2 GB DDR2 RAM.
    - XFX Radeon HD5670 Graphics Card.

    Here are 2 Windows Critical Events:

    Description
    A problem with your video hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name: LiveKernelEvent
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    Extra information about the problem
    BCCode: 117
    BCP1: FFFFFA800CB0B4E0
    BCP2: FFFFF880041953BC
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1
    Bucket ID: X64_0x117_Tdr:2_IMAGE_atikmpag.sys
    Server information: d80fbc42-ef2f-4ae9-be5e-34b9b757f682

    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    Extra information about the problem
    BCCode: 119
    BCP1: 0000000000000001
    BCP2: 00000000FF000000
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1
    Bucket ID: X64_0x119_atikmpag!ProxyDxgkcbNotifyInterrupt+2d2
    Server information: 4e983718-973d-44d5-89c3-0faa846760fb

    Please help me and reply back.
    Thanks!
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Both 0x117 and 0x119 are errors that specifically have to do with your video card. The video card driver cited in the information you gave is atikmpag.sys. Try the following...

    1. Download Driver Sweeper free version to your desktop screen and install.

    2. Download the latest diver(s) for your video card but don't install them.

    3. Uninstall your video card drivers and reboot your PC into Safe Mode. Run Driver Sweeper but ONLY for the video card drivers. I had someone use it on their chipset drivers! If it doesn't find any video card drivers that is quite okay; just leave all other drivers alone.

    4. Reboot and install new video card drivers.
     

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