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Windows black screen after start up

By chalkninja
Oct 26, 2007
  1. i got the "Load needed kernel DLLs"

    i have tried going in any safe mode and that doesn't work i have also tried booting from CD and it gets stuck at setup is loading files "Floppy Drive Support"

    any help...
     
  2. Fragrant Coit

    Fragrant Coit TS Guru Posts: 363

  3. chalkninja

    chalkninja TS Rookie Topic Starter

    i dunno what brand i have i have a dell XPS 710 desktop.
     
  4. Fragrant Coit

    Fragrant Coit TS Guru Posts: 363

    Is that the high end dell?

    Apparently it has 2 Western Digital Raptors!

    Does it have a Floppy? Probably not, so heres the link to the CD Image of the Diagnostic:
    http://support.wdc.com/download/?cxml=n&pid=1&swid=30

    Make sure you burn it as an ISO. In Nero, it's in the backup section, "Burn Image to Disc"

    Is it still under Warranty? If it fails the test you can send it back
     
  5. chalkninja

    chalkninja TS Rookie Topic Starter

    ok disabling the floppy drive from boot sequence got past the floppy drive support message, but when i hit setup windows XP it gets stuck on "examining 15628 mb disk 0 on 0 id on 0 bus on NvAaBus..."

    and i can't download the diagnostic because this is a different computer and i can't get past the loading screen for windows...
     
  6. Fragrant Coit

    Fragrant Coit TS Guru Posts: 363

    Thats what I mean - the Hard Drive sounds suss, running the diagnostic will tell us whether the drive is faulty, or to start looking elsewhere.
     
  7. chalkninja

    chalkninja TS Rookie Topic Starter

    so i should download the diagnostic for that computer on this one???

    i actually had a dell xps before and it all went to **** and i sent that one back and they sent me this one and it worked fine for 1-2 weeks then this happened. Im thinking about moving away from Dells all together.
     
  8. nickc

    nickc TechSpot Paladin Posts: 923   +11

    if it has Western Digital Raptors hard drives then that program will work fine and be the only one that I remember that will work.
     
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