Windows explorer has stopped working

By jon08
Oct 19, 2008
Topic Status:
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  1. Hi there!

    I have experienced the "Windows Explorer has stopped working" message several times now.

    The problem I'm experiencing is that sometimes when I right-click on whatever file (usually a .rar, .exe etc.) and select "Scan for viruses" option by Kaspersky, that's when the Windows Explorer would crash and show the "Windows Explorer has stopped working" msg and then offer to look for solutions.

    I'm freshly off re-installing Vista, but it have actually experienced it before re-installing it too. Anybody know what I should do??

    Here are the problem signatures for your reference:


    Problem signature
    Problem Event Name: APPCRASH
    Application Name: Explorer.EXE
    Application Version: 6.0.6000.16549
    Application Timestamp: 46d230c5
    Fault Module Name: StackHash_8d13
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Code: c0000005
    Exception Offset: 01a79240
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1060
    Additional Information 1: 8d13
    Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
    Additional Information 3: 8d13
    Additional Information 4: cdca9b1d21d12b77d84f02df48e34311



    Problem signature
    Problem Event Name: APPCRASH
    Application Name: Explorer.EXE
    Application Version: 6.0.6001.18000
    Application Timestamp: 47918e5d
    Fault Module Name: StackHash_fd00
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Code: c0000005
    Exception Offset: 02349240
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1060
    Additional Information 1: fd00
    Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    Additional Information 3: fd00
    Additional Information 4: ea6f5fe8924aaa756324d57f87834160


    Problem signature
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.0.6001.18000
    Application Timestamp: 47918e5d
    Fault Module Name: StackHash_fd00
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Code: c0000005
    Exception Offset: 052d9240
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1060
    Additional Information 1: fd00
    Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    Additional Information 3: fd00
    Additional Information 4: ea6f5fe8924aaa756324d57f87834160
  2. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    It could be faulty Ram

    Please run Memtest on your Ram
  3. jon08

    jon08 Newcomer, in training Topic Starter Posts: 20

    Ram seems to be working just fine.........
  4. CCT

    CCT Newcomer, in training Posts: 3,556

    In my research I find that a Trojan is a leading cause for that - go to the Spyware section and follow the Prelim Removal Guide.
  5. jon08

    jon08 Newcomer, in training Topic Starter Posts: 20

    I doubt it'd be a Trojan since I re-installed my Vista just 4 days ago.......and the first thing I did after installing Vista was install Kaspersky IS.
  6. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Actually the sequence of install is usually:
    Install Windows
    Update any Service Pack
    Install all system drivers from manufacture's support page
    Update all Windows security updates from running Windows update
    Install any other program (ie Adobe; Office; Media Player...)
    At last install Antivirus software

    Therefore I would suggest you un-install your Kaspersky (high resource hungry) antivirus software
    Then update all drivers
    Update all Windows security updates

    And then install Antivirus software, here's two:
    Avast or Avira
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