Windows explorer has stopped working

[jon08]

Hi there!

I have experienced the "Windows Explorer has stopped working" message several times now.

The problem I'm experiencing is that sometimes when I right-click on whatever file (usually a .rar, .exe etc.) and select "Scan for viruses" option by Kaspersky, that's when the Windows Explorer would crash and show the "Windows Explorer has stopped working" msg and then offer to look for solutions.

I'm freshly off re-installing Vista, but it have actually experienced it before re-installing it too. Anybody know what I should do??

Here are the problem signatures for your reference:


Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6000.16549
Application Timestamp: 46d230c5
Fault Module Name: StackHash_8d13
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 01a79240
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1060
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311



Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6001.18000
Application Timestamp: 47918e5d
Fault Module Name: StackHash_fd00
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 02349240
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1060
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160


Problem signature
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6001.18000
Application Timestamp: 47918e5d
Fault Module Name: StackHash_fd00
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 052d9240
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1060
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

 

[kimsland]

It could be faulty Ram

Please run Memtest on your Ram

 

[jon08]

It could be faulty Ram

Please run Memtest on your Ram

Ram seems to be working just fine.........

 

[CCT]

In my research I find that a Trojan is a leading cause for that - go to the Spyware section and follow the Prelim Removal Guide.

 

[jon08]

In my research I find that a Trojan is a leading cause for that - go to the Spyware section and follow the Prelim Removal Guide.

I doubt it'd be a Trojan since I re-installed my Vista just 4 days ago.......and the first thing I did after installing Vista was install Kaspersky IS.

 

[kimsland]

Actually the sequence of install is usually:
Install Windows
Update any Service Pack
Install all system drivers from manufacture's support page
Update all Windows security updates from running Windows update
Install any other program (ie Adobe; Office; Media Player...)
At last install Antivirus software

Therefore I would suggest you un-install your Kaspersky (high resource hungry) antivirus software
Then update all drivers
Update all Windows security updates

And then install Antivirus software, here's two:
Avast or Avira