Windows rebooted without cleanly shutting down first

By Carlos Herdez
Aug 20, 2013
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  1. Hi everybody,

    My computer randomly restarts. I have take a look into Systems logs and I found this message:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Details

    System
    - Provider
    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
    EventID 41
    Version 2
    Level 1
    Task 63
    Opcode 0
    Keywords 0x8000000000000002
    - TimeCreated
    [ SystemTime] 2013-08-20T18:04:50.537210600Z
    EventRecordID 3881
    Correlation
    - Execution
    [ ProcessID] 4
    [ ThreadID] 8
    Channel System
    Computer GDLW7EDEEF.bakernet.com
    - Security
    [ UserID] S-1-5-18
    EventData
    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress false
    PowerButtonTimestamp 0

    I think this problem could be by a Hardware fail, I have disabled Automatically restart on "Startup and Recovery" section for create a minidum file but system freezes. I get a BSOD whit this information:
    "A driver has overrun a stack-based buffer"

    What can I do to identify the hardware that is failing?
    Regards,
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,451   +135

    Test the hard drive by going to Computer. Right-click on the C drive. Select Properties, Tools, Check Now. Put a check mark in both boxes to set a disk check on the next start up
  3. Carlos Herdez

    Carlos Herdez Newcomer, in training Topic Starter

    Hi Tmagic650,
    Sorry for my delay, I was testing my PC after test the drive (seems like not issues found) and windows rebooted again a few minutes ago.

    I get a BSOD with this error: DRIVER_OVERRAN_STACK_BUFFER
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,451   +135

    Okay, go into Control Panel, System, Advanced System Settings, Startup and Recovery, Settings. Uncheck "time to display a list of operating systems". Reduce "time to display a list of recovery options" to 5 seconds. Uncheck automatically restart and change "write debugging information" to small memory dump (256KB) This will stop the auto restarting and speed up your boot times. It will also make it easier to post any minidumps produced
  5. Carlos Herdez

    Carlos Herdez Newcomer, in training Topic Starter

    Hi Tmagic650,

    This problem was solved. The problem was caused by mctkmd64.sys driver (Magic Control Technology UVTP100 USB to VGA adapter). The solution was to replace current driver with an old version (Good version Trigger External Graphics Family 11.10.1014.0179). Thanks a lot for your help, I identify the problem using a minidump file.
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,451   +135

    Thanks for the update, and happy computing:)


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