Windows restart gives error message on missing dll file

By donsdg
Aug 8, 2010
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  1. I get the following error message when I restart my computer.

    "Error Loading c:\users\jui\appdata\local\temp\helprint.dll. The specified module could not be found"

    The error continues to happen after complete shutdown as well. I have had my computer for over a year now and have never had this problem.

    I have Windows Vista (Service Pack 2) on a Dell Inspiron 1545 with a Pentium Dual Core T4200 and 3GB RAM. All windows updates are up-to-date.
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,964   +69

    What printer are you using? If my research is correct helprint.dll is a driver for your printer and it may be missing or corrupted.
  3. jobeard

    jobeard TS Ambassador Posts: 8,945   +584

    Notice the location!
    You have bogus install on your UAC account and need to reinstall that application using the Admin Account.

    1) get a command prompt and enter cleanmgr
    this will remove temp files

    2) login as Admin and reinstall the application properly

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