Windows setup will not start when HDD is turned on

By sardinita24
May 26, 2008
  1. So about a week ago I wanted to transfer some movies from my video camera to my computer. I needed to install an updated driver so I got it from the company (Pinacle) website. I had to restart my computer right after I installed it and when I did, I got that annoying "A driver read error occurred. Press ctrl+alt+del to restart." I looked it up on google using another computer and found 5 billion reasons and ways to possibly solve this problem. Most using the windows setup discs which I do have. The only way I can get these to start running on my computer is to go into setup and turn the HDD off. When I do, windows setup starts loading the files and takes me to the setup menu. This is where I find yet another problem. I can't do anything with my HDD turned off. I tried putting it in another computer to get the files off at least but it didn't show up in My Computer when I turned it on using another HDD at the same time.
    So if I have the HDD on, windows setup won't start. It says it's reading the files or something then the screen goes blank and won't do anything.
    With the HDD on, it won't start setup. With it off, I can't fix the problem.
    Any ideas? I NEED the files on my hard drive. I contacted the company and they basically told me it's not their problem even though it happened right after I installed their driver on my computer.

    Help please. And I'm only a 18 year old girl. I don't have a lot of knowledge in computers. I know how to change the HDD, add memory, etc. all the basic setup options. Anything like codes is beyond my knowledge so try to keep it simple if you can?
  2. mailpup

    mailpup TS Special Forces Posts: 6,964   +355

    Have you tried using System Restore to restore your PC to a point before you installed this driver?
  3. sardinita24

    sardinita24 TS Rookie Topic Starter

    how would you go about doing that?
  4. mailpup

    mailpup TS Special Forces Posts: 6,964   +355

    Go to Start > All Programs > Accessories > System Tools > System Restore. Choose "Restore my computer to an earlier time," and click "Next." Choose a date on the calendar that has a restore point earlier than when you tried to install the driver. Not every day will have a restore point. A date with one or more restore points will be highlighted with heavy or darker text.

    If for some reason you are not satisfied with the results, you can always undo the System Restore.
  5. sardinita24

    sardinita24 TS Rookie Topic Starter

    yes but I don't know how I would be able to even get there. I can't even get to the login. The only way I can start up the computer is to put in another HDD along with mine. Then it shows a black screen, white text and I have the option of which HDD I want to boot. So when I boot the one that works, it doesn't show the other HDD in My Computer at all.
    But I can't get to system restore for my HDD. Unless there is another way
  6. mailpup

    mailpup TS Special Forces Posts: 6,964   +355

    Okay. I overlooked that part.

    Can you start your PC in Safe Mode? Tap F8 key when it is starting.
  7. Ultiweap

    Ultiweap TS Enthusiast Posts: 606


    It seems that I got the same problem with my older PC last time... It can be three problems.

    1. As you told me that you put it on another computer check if that both HDD connected on the another computer is not on Primary as if both is on primary you won't be able to read the recently connected one. To avoid having the problem and if you don't know where is Master and slave just remove the jumper on the side of the HDD and the PC will put it automatically on slave.

    2. It can be that the HDD have been damage because mine was the same after installing a driver and program on it, it asked me an error and I can't do anything after even putting it on another computer it remain the same I can see anything. Then the HDD can be repair by some manipulation of a technician

    3. You don't need to turn off HDD when going on Windows Setup just unplug it and let it go until you arrive at the page Install Windows Xp etc... Then plug it in and choose Install or Repair and it may be good. If not then you HDD is broken...

    Hope that this will be ok...
    If not just mail me at
    I will try to do the necessary for you...
  8. nickc

    nickc TechSpot Paladin Posts: 923   +11

    amagnien, do not put u're e-mail address on the net. u will have a ton of spam.
  9. Ultiweap

    Ultiweap TS Enthusiast Posts: 606

    I don't mind about spam when I found something is unnormal I delete it immediately without opening
  10. Mictlantecuhtli

    Mictlantecuhtli TS Evangelist Posts: 4,345   +11

    More details are needed - which Pinnacle product? Which Windows?
  11. sardinita24

    sardinita24 TS Rookie Topic Starter

    Windows xp home edition and the pinacle driver for their Dazzle UBS video connector.
    amagnien, thanks for your help. I'll try those options and get back to you.

    k so I unplugged it, ran setup after I plugged it back in. It worked fine until I restarted it. Now when I restart it with the HDD plugged in it says:
    Windows could not start because of a computer disk hardware configuration problem.
    Could not read from the selected boot disk. Check boot path and disk hardware.
    Please check the Windows documentation about hardware disk configuration and your hardware reference manuals for additional information.

    If I unplug it and try to turn on the computer, it says:
    Drive 0 not found: Serial ATA, SATA-0
    Strike the F1 key to continue, F2 to run the setup utility

    pressing F1 just gives the "Strike the F1 ket to continue, F2 to run the setup utility"
    AH help!
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