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WMP has encountered a problem and need to close

By Moon013
Apr 17, 2008
  1. It was fine last time. But today, when i tried opening a video file using WMP (Windows Media Player) It pops up an error box, saying WMP has encountered a problem and needs to close.

    I do not know what is going on, because last time i could open them, but today I cant.

    My error signature is

    Error signature

    AppName: wmplayer.exe AppVer: 11.0.5721.5145 ModName: unknown
    ModVer: 0.0.0.0 Offset: 00000000

    The weird thing is that not all video files could not be opened.

    I need desperate help, hope someone could help me.
     
  2. lacharis

    lacharis TS Rookie

    The file you were trying to open may have caused WMP to crash. Try to play it again. Does it crash? If so then the file is probably corrupt or incompatible with WMP.

    If no files work then the only thing i could say to do is to reinstall it.
     
  3. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Find the corresponding Error in the Event Viewer and paste it here:

    Follow this path:
    Control Panel> Administrative Tools> Event Viewer> Click on System & Apps, one at a time on the left> look for Errors on the right> right click error> Properties> note description of error, Event# and Source.

    There is a "copy" button below the up/down arrows. Click that, then go to any place that allows you to type (ie. notepad, wordpad, this board) and you can paste (use CTRL-V) the entire event details there. It makes for easy reporting of the event.

    If you want to paste the Event here, you do not need to include the lines of code that follow the Description- but paste all else. You will be looking for Error that occurs at the time of the problem. Please ignore Warnings.
     
  4. Moon013

    Moon013 TS Rookie Topic Starter

    Under Application

    This is what happens when I open the video file.

    Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 4/18/2008
    Time: 7:58:49 AM
    User: N/A
    Computer: USERS-1934194F7
    Description:
    Faulting application wmplayer.exe, version 11.0.5721.5145, faulting module unknown, version

    0.0.0.0, fault address 0x00000000.

    For more information, see Help and Support Center at

    http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 77 6d 70 ure wmp
    0018: 6c 61 79 65 72 2e 65 78 layer.ex
    0020: 65 20 31 31 2e 30 2e 35 e 11.0.5
    0028: 37 32 31 2e 35 31 34 35 721.5145
    0030: 20 69 6e 20 75 6e 6b 6e in unkn
    0038: 6f 77 6e 20 30 2e 30 2e own 0.0.
    0040: 30 2e 30 20 61 74 20 6f 0.0 at o
    0048: 66 66 73 65 74 20 30 30 ffset 00
    0050: 30 30 30 30 30 30 0d 0a 000000..


    This is what happens when i right click one of the video, and Data Excution Prevention

    appears, saying Windows has closed this program - Windows explorer.

    Event Type: Error
    Event Source: Application Error
    Event Category: (100)
    Event ID: 1000
    Date: 4/18/2008
    Time: 8:09:43 AM
    User: N/A
    Computer: USERS-1934194F7
    Description:
    Faulting application explorer.exe, version 6.0.2900.3156, faulting module unknown, version

    0.0.0.0, fault address 0x00000000.

    For more information, see Help and Support Center at

    http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 65 78 70 ure exp
    0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
    0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
    0028: 30 30 2e 33 31 35 36 20 00.3156
    0030: 69 6e 20 75 6e 6b 6e 6f in unkno
    0038: 77 6e 20 30 2e 30 2e 30 wn 0.0.0
    0040: 2e 30 20 61 74 20 6f 66 .0 at of
    0048: 66 73 65 74 20 30 30 30 fset 000
    0050: 30 30 30 30 30 00000

    Under System

    I have no idea what I have done to caused this error. I repeat my steps, clicking the video to make the error pop out, or right clicking it. Doing these 2 things does not cause this error, however, the date and time of this error seems to be the time i just On my computer.

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7000
    Date: 4/18/2008
    Time: 7:41:07 AM
    User: N/A
    Computer: USERS-1934194F7
    Description:
    The DS1410D service failed to start due to the following error:
    The system cannot find the file specified.

    For more information, see Help and Support Center

    at http://go.microsoft.com/fwlink/events.asp.
     
  5. Moon013

    Moon013 TS Rookie Topic Starter

    Hey I solved it!

    I UNINSTALL the k lite codec pack and install just the xcid codec.

    While unistalling the k lite codec pack it seems one of my codec is broken, thats y..

    heres the picture that tells it all.

    View attachment 31812


    Thanks, for all the help u guys given me.
     
  6. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Thank you for posting back and letting us know. I had started to work on your problem last night, but hadn't found what seemed like a reasonable solution. What you did may help others. And especially thanks for the image.
     
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