TechSpot

Wrong version WinXP seen on software install

By hubbly59139
Jul 11, 2008
  1. Worthy

    Worthy TS Rookie Posts: 18

    tried right clicking the applicationa and running in compatability mode, selecting windows xp?
     
  2. hubbly59139

    hubbly59139 TS Rookie Topic Starter

    Ok... I still am unable to install program updates. I have scoured various websites for solutions, I have several times gone through the Windows repair routine and I have removed and reinstalled Windows installer. I have removed SP3, which did not work. I have reinstalled a new copy of SP3, which also did not work Nothing works so far. I get different error messages with different programs that I am trying to install but generally they all boil down to the fact that my version of Windows is not recognized as Win XP SP3 (though Windows system information shows it correctly as XP SP3) and the messages tell me that I must have a version newer than Win 98 or Win 2000 SP4. It appears to me that some setting in the registry is reporting the erroneous version, but I would have no idea where to look to correct it or how to do it safely.

    Any more diagnostic ideas or suggestions? Thanks.
     
  3. gbhall

    gbhall TechSpot Chancellor Posts: 2,361   +52

    C333g, I hope you are using truecrypt sensibly (i.e. only for truly sensitive information, for which you have copies elsewhere, also encrypted, but have verified that both copies can be read)

    I say this because I can think of few worse ideas than a system which is fully-encrypted, when the inevitable MS ****-up or invasive crap-ware gets to work. This is because often the only sensible thing when your PC will not run properly is to mount the HDD in another PC and extract the important data before a complete re-format and install.

    Known conflict with Truecrypt is ExIFS drivers.

    As to hubbly59139 problem, I tried this in google search 'not working with SP3' but quailed in the face of 40 or more pages referring to a vast variety of applications. Maybe the programs are mentioned in there. BUT the one thing you dont appear to have tried is a complete re-install, am I right? If your registry contains some old, long-forgotten reference which is causing this trouble, then installing, uninstalling re-installing just a service pack is not going to help !! I wont express surprise if you tell me your XP was an upgrade to Win2K, but I will be surprised if a full re-install does not provide a cure.
     
  4. hubbly59139

    hubbly59139 TS Rookie Topic Starter

    Thanks for all replies... in answer to the suggestions, I have tried installing the various programs in compatibility mode, I have tried uninstall and reinstall, two of the programs I am having trouble with include Trucrypt and Advanced Windows Care (and Adobe reader 9 and several others)..

    I have not uninstalled Symantec antivirus, because my machine is on a network and that program is controlled by the administrator. I have not done a full reinstall of Windows thus far because it would take hours if not days to get the machine's software reloaded and reconfigured.

    By the way, the Windows program updates all seem to update properly. It seems to be just third-party programs that are the problem.

    I will try the suggestion of Lookinaround re: Belarc.

    still open to suggestions.



    I looked at the Windows updates in my registry and here is what it showed:

    Updates
    .NETFramework
    1.1

    MSXML4SP2
    Q927978
    Q936181
    Q954430

    SpNpInst
    WGA
    Windows
    SP1
    IDNMitigationAPIs
    NLSDownlevelMapping
    Windows Media Format 11 runtime
    Windows Media Format 11 SDK
    Windows Media Format SDK
    Windows Media Player
    Windows Media Player 10
    Windows Media Player 11
    Windows Media Player 6.4
    Windows Presentation Foundation
    Windows XP
    KB923689
    KB941569
    SP0
    ie7
    KB923689
    KB929969
    KB933566-IE7

    KB937143-IE7
    KB938127-IE7
    KB939653-IE7
    KB941569

    KB942615-IE7
    KB944533-IE7
    SP10
    MSCompPackV1

    SP2
    SP3
    KB929969
    KB936929
    SP4

    KB938464
    KB942288-v3
    KB946648
    KB950762
    KB950974
    KB951066
    KB951376-v2
    KB951698
    KB951978
    KB952287
    KB952954
    KB954211
    KB955069
    KB956391
    KB956803
    KB956841
    KB957095
    KB957097
    KB958644
     
  5. gbhall

    gbhall TechSpot Chancellor Posts: 2,361   +52

    Hubbly, that is twice you have posted windows updates apparently for XP which have mentioned SP4 There has never been an SP4, so that looks pretty suspicious to me !! SP4 is usually associated with the final version of Win2K.

    It now comes to light that you are in a networked environment with network administrators in charge. There is only one answer to that - the problem is theirs not yours, and something installed from the network by them, not you, is probably to blame. You can quote me if you want.

    The inability to uninstall programs is a key indicator of conflicts with real-time monitoring programs, i.e. anti-virus, anti-spyware, sometimes firewalls. At the time of SP3 first issuing, there were many and horrendous problems with such conflicts. If you read the link I gave in a previous response to you, http://support.microsoft.com/kb/950717/ it is clear that MS have never solved those problems, so they advise that you have to install 'clean'. I am fairly sure you will never be rid of those problems without either (a) a system restore to before SP3 was first installed, then following the rules in that link OR (b) a full reinstall.
     
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