Why can't I hear the audio when I'm watching a video?
To make sure that you hear sound while watching videos, please check the volume controls on your computer. Also, be sure to increase the volume on other conventional video players on your computer, such as Real Player or Windows Media. This may have an effect on your computer's master volume levels. Next, check to see if your system meets these requirements for running the video player:
* Macromedia Flash Player 7.0+ plug-in
* Windows 2000 or higher with latest updates installed
* Mac OS X 10.3 or higher
* Firefox 1.1+, Internet Explorer 5.0+, or Safari 1.0+
* Broadband connection with 500+ Kbps
If your system meets all the requirements, but the video player still isn't working properly, please try troubleshooting with a different browser. Also, please test the audio on multiple videos.
