E-commerce site accounts hard to get rid of

By Derek Sooman on September 2, 2006, 6:01 AM
How difficult is it to get rid of an online account? Privacy International (PI) have managed to get the UK's Information Commissioner to take a look at the problem of the difficulty there appears to be in ridding yourself of an account on sites like Amazon or eBay.

PI reports that its researchers found an Amazon account "exists for evermore" and that on eBay, it took several trained researchers quite some time before they could track down the account-deletion function. Under the 1998 Data Protection Act companies are legally required to allow people to delete such information, but it appears that certain sites make it very difficult to do so.

Sites such as YouTube and MySpace received praise from Privacy International for having an easy to locate delete account button on their account-management page. Its shocking that dot-com giants such as eBay and Amazon won't make it so easy.

User Comments: 2

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TimeParadoX said:
Yeah I been trying to get rid of my Amazon account for awhile but never could find it so I just dont go to that site no more =P
Nic said:
How can anyone expect a business to get rid of customer information? Maybe if that customer hasn't made a puchase, then this would be fine, but otherwise no way...For sites that don't sell products/services then account deletion would not be a problem.
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