As we know, the aesthetics of the player are but one component of the equation of the total portable music player experience. There is also the software, the music store, compatibility and usability. It is these latter things that are fuelling the annoyance of potential Zune users.
Gripes included the limited WiFi functionality that does not allowed you to sync with a PC, the Zune marketplace insisting on a $5 minimum purchase, the awkward points system and others.
Luckily for Microsoft, almost all of the things are simple. Things that could be easily fixed - should they choose to. Most of them are correctable with a simple firmware update or revision to their software. Will they take action?