Skype service hit by technical difficulties

By Justin Mann on August 16, 2007, 10:39 AM
There are several reports this morning of a widespread outage of the Skype service. Starting around 6 AM PST, the Skype service was struck by as of yet undefined problems on their network, resulting in many people unable to login and ultimately use the service.

The Skype team has made a few statements on the subject, and while they aren't detailing the scope or cause of the issue they are claiming they will have it resolved within the next 24 hours. Skype has stopped downloads of their client software in the meantime, and has suggested to their customers that they simply wait with their client running until it comes back up.

Were Skype just a few months out of the chute, this wouldn't be all that interesting. However, given that they have a fairly ample userbase and that many people have come to rely on VoIP, outages present more of a problem than they did a few years ago. Hopefully, the company will learn from the experience to craft a more robust service.




User Comments: 5

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kitty500cat said:
From [url=http://www.skype.com/]skype.com[/url]:[quote]Hello everyone,Apologies for the delay, but we can now update you on the Skype sign-on issue. As we continue to work hard at resolving the problem, we wanted to dispel some of the concerns that you may have. The Skype system has not crashed or been victim of a cyber attack. We love our customers too much to let that happen. This problem occurred because of a deficiency in an algorithm within Skype networking software. This controls the interaction between the user’s own Skype client and the rest of the Skype network.Rest assured that everyone at Skype is working around the clock — from Tallinn to Luxembourg to San Jose — to resume normal service as quickly as possible.UPDATED 16 August, 2007 22:00 GMT.[/quote]So the problem is a deficiency in the algorithm, vague as that may be. As of several minutes ago, the client still can't connect.
SCHUMIINSA said:
I was also unable to log in yesterday. But I got back from college about an hour ago and I just saw that my icon is green again, so it's working again.
kitty500cat said:
Still down for me, at 8:00 AM EST on Friday.Now on skype.com:[quote]Hello all,Here's the latest on the sign-on problem. We’re on the road to recovery. Skype is stabilizing, but this process may continue throughout the day. An encouraging number of users can now use Skype once again. We know we’re not out of the woods yet, but we are in better shape now than we were yesterday.Finally, we'd like to dispel a couple of theories that we are still hearing. Neither Wednesday's planned maintenance of our web-based payment services nor any form of attack was related to the current sign-on issues in any way.We'll update you again as soon as we can. Thanks for hanging tight.Please see our Heartbeat blog for ongoing updates.UPDATED 17 August, 2007 11:00 GMT[/quote]Edit: around 8:06 I noticed that it had finally connected. But it disconnected again, so it's not totally finished yet.[Edited by kitty500cat on 2007-08-17 07:07:17]
phantasm66 said:
Problems using Skype all day for me today in the UK.
Julio said:
I was having trouble the past few days as well... pretty interesting how many people has been relaying on Skype service, more than likely replacing conventional telephone use.
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