The search giant has made a public apology to its users while promising to conduct a full review of what went wrong and update its internal procedures accordingly. However, users were highly critical of Google’s inability to keep Gmail running smoothly, highlighting just how dependent many have become on web services.
The Gmail problems follow Google Docs and Spreadsheets access problems in July when customers were locked out of the web-based applications for over an hour. Other recent outages have affected customers of Amazon and Apple's MobileMe.
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