EVGA launches simplified serial-based global warranty program

By on April 3, 2012, 6:00 PM

EVGA has announced a revamped warranty program that promises to improve services for both first and secondhand shoppers. Instead of issuing warranties to buyers and requiring them to register their graphics cards and motherboards, EVGA's warranty is now bound to each product's serial number. In other words, the company's standard three-year warranty is applied to items with no action required by customers, no matter how they got the part.

Original owners can register products and buy an upgraded five- or ten-year warranty within 30 days of their purchase, but this isn't transferrable to others. By registering and buying an extended warranty, users are eligible for other perks like EVGA's Step-Up program, which lets users trade in their part for a better one within 90 days of purchase (you have to pay the difference, of course). These upgrades are only available in the US, EU and Canada.

Besides that limitation, the new warranty terms seem to eliminate common regional restrictions. Some other vendors won't honor warranties if the item is bought from or moved to another country, but EVGA doesn't care: "An EVGA product is covered under warranty, no matter where you live. If you purchase a product in another country, you will be served by your local warranty center."

The company's new policy also simplifies its RMA process with a cross-shipping service that supplies users with a new part before they return the defective one. This requires a temporary hold on your credit card for collateral. The updated terms apply to any components purchased on or after July 1, 2011. You can use EVGA's Guest RMA page to see if your serial number is covered.

User Comments: 13

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Raswan Raswan said:

In the wake of XFX's reduced warranty service, this is good news. Guess all of my gpus will be EVGA from now on. Well done.

howzz1854 said:

i like their motherboards best. made in US, top notch quality build. look forward to buying another EVGA mobo.

Butch said:

howzz1854 said:

i like their motherboards best. made in US, top notch quality build. look forward to buying another EVGA mobo.

Agreed. I've been buying EVGA for years. They haven't let me down yet...

cliffordcooley cliffordcooley, TechSpot Paladin, said:

I've only bought one EVGA product, an EVGA GeForce GTS 450. I have absolutely no complaints with this card. Ran the card at 100% GPU usage for over a year and never had a problem. I will definitely be looking to purchase EVGA again and this news makes it so much easier to buy EVGA products.

KG363 KG363 said:

Is there still a warranty for 3rd party coolers? I have an EVGA GTX 480 with a Gelid cooler on it and I would certainly like some coverage.

ramonsterns said:

About time, I hope this catches on.

EEatGDL said:

Very good move, I'll take that point in mind for following recommendations and purchases. Really there was no "heavy" decisive factor for my purchases between the options where I live but the difference in clock speeds, cooler, etc. between the same model of different brands and their price. My friend's ASUS GTS 250 stopped working 1 year and 3 days after he purchased it, he couldn't reclaim warranty; after a year of trying to find someone to fix it, we ended up baking the card and it went back to life fortunately. I know I can't generalize for one case but EVGA's decision is not bad, not bad at all. Hope more companies follow -really, is not the big deal looking at the serial number.

veLa veLa said:

EVGA is one of NVIDIA's biggest partners for sure. I only buy video cards from them.

slh28 slh28, TechSpot Paladin, said:

Personally I've never had to RMA any components (I usually upgrade and sell them before they have time to fail) but this is a great move by EVGA, they will increase sales as people will buy them for the greater resale value.

nickblame said:

Very nice evga!

Guest said:

Looks like I'll be purchasing EVGA in the future.

Guest said:

All of us who bought before July 2011 are SOL, except for the lucky few who live in jurisdictions where the registration requirement is unenforceable by law.

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