my computer does not reconize

i just bought an HP photosmart camera and am trying to tranfer pictures to my computer. Ive followed all the directions and it wont reconize the dock, the camera model is R927xi digital camera with dock. It says I need a driver that supports this device, but i cant find anything. troubleshooting wont help and the website wont help. Can somebody help me?

Hello and welcome to Techspot.

Go HERE (http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&cc=us&dest_page=softwareCategory&tool=softwareCategory&dlc=en&product=1098697) and click on your Windows OS.

Regards Howard :wave: :wave:

Hi, and ive already tried that... it didnt work

Make sure you fully uninstall the software,before reinstalling.HERE (http://h10025.www1.hp.com/ewfrf/wc/fastFaqDocument?lc=en&cc=uk&dlc=en&product=12117&docname=bpy60619) if you haven`t already done so,of course.