Yes I'll admit, I was once like all of you, poor defenseless password seekers, but I overcame and got my laptop unlocked in two days, FREE OF CHARGE. Just trying to give you guys some advise, so that you don't run into the brickwall of dell customer support. Just trying to direct you to the best possible way to unlock your machines, hardrives and transfer warranties hassle-free, invoice-free, and free-of-charge. Beyond this I understand that some people are willing to pay if all other methods do not work. Trust me guys, i'm not that stupid, and I searched all over the internet. From what I know not all models work with the shorting method, 595b service tags do not have a current password generator, only d35b, there does exist a service of under 100 to unlock the bios gauranteed (no HD unlocking-you would have to purchase a new one if it is locked), BUT the best method is to do it through the dell website!!!!!!! I did it, and it took me two days. I can help you here, since its free of charge, and it took me two DAYS - no faxed invoice, or begging customer support. One of the dell tech guys told me of this backdoor to quickly transfer ownership, and beyond all of this. If dell doesn't work, then the only method would be shorting and costly method$. All I can offer is guidance, you make the decisions.