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BSOD Machine Exception 0000009c Help please

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  #1  
Old 03-30-2008
Newcomer, in training
 
Member since: Mar 2008, 3 posts
BSOD Machine Exception 0000009c Help please

Newbie to this forum, but extremely frustrated with BSOD for winxp SP2. Included attachements with System info, dmp file etc.

AMD 3700+ with MSI Neo 4 - nvidia 4 chipset motherboard. Swapped out OCZ RAM for Kingston just yesterday, as it was the last thing I could think of, after reading related posts. Still getting BSOD intermittently.
Installed new drivers on all devices...even rolled them back a couple weeks ago. Also recently removed IDE SW nvidia driver (paging?)and replaced with MS drivers - just a shot in the dark. Appears to be hardware issue, but run out of troubleshooting ideas - cpu temp is good, PS is 550w, memory switch had no impact.

Last error I get before BSOD in system event log is the IMAPI CD is in stopped state? I have 2 SATA drives that work fine. Also recently swapped out IDE HDD for SATA, thinking a fresh XP install would do the trick - ah wrong. Help would be good - before I through this #$%^ thing out the window.

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 3/22/2008
Time: 12:30:46 PM
User: N/A
Computer: PADDY-3H0ILWWGK
Description:
Error code 0000009c, parameter1 00000004, parameter2 805461f0, parameter3 b2000000, parameter4 00070f0f.

Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 30 30 30 30 30 30 39 0000009
0020: 63 20 20 50 61 72 61 6d c Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 30 34 2c 20 000004,
0038: 38 30 35 34 36 31 66 30 805461f0
0040: 2c 20 62 32 30 30 30 30 , b20000
0048: 30 30 2c 20 30 30 30 37 00, 0007
0050: 30 66 30 66 0f0f
Attached Files
File Type: dmp Mini033008-03.dmp (92.0 KB, 4 views)
File Type: txt cpuz.txt (48.5 KB, 2 views)
File Type: txt sys error.txt (849 Bytes, 2 views)
  #2  
Old 03-30-2008
Route44's Avatar
TechSpot Ambassador
 
Location: The Socialist Republic of New Jersey
Member since: Sep 2006, 11,805 posts
This is from auhma.org concerning 0x9C: MACHINE_CHECK_EXCEPTION

This is a hardware issue: an unrecoverable hardware error has occurred. The parameters have different meanings depending on what type of CPU you have but, while diagnostic, rarely lead to a clear solution. Most commonly it results from overheating, from failed hardware (RAM, CPU, hardware bus, power supply, etc.), or from pushing hardware beyond its capabilities (e.g., overclocking a CPU).

Your minidump states Inconclusive Analysis

Have you overclocked you RAM and/or your CPU? If so try easing back on your timings, etc.
  #3  
Old 03-30-2008
Newcomer, in training
 
Member since: Mar 2008, 3 posts
Thank Route44...I haven't overclocked the RAM or CPU...settings in memory settings in cmos are on Auto and look appropiate. I'm familiar with the common issue's you mentioned, as they are available from the MS link you get in the event viewer. I'd like to think that the RAM setting is not the issue, as I already eased back the ocz and then swapped it out with no change...The error message is identical every time, and the IMAPI service always goes into the stopped state right before the crash. Could it be related to an IDE device, like the CDROM? What other info can I give you to help?
  #4  
Old 04-01-2008
Newcomer, in training
 
Member since: Mar 2008, 3 posts
Ok...think it's stable now. Could be one of two things I tried. First, switched network card to new pci slot (..damn, cuz I should've caught that in early troubleshooting). Second, noticed on bootup that a few devices were using same (irq#10) which I think is ok because of Win ACPI ? Anyway - went to bios and changed the irq setting for irq#10 to reserved. Rebooted and new irq#'s got assigned to the different devices...including the wireless card (irq#5) .

No BSOD. Everything seems to be ok, running very smooth. Thxs! Man, that one lingered for 4 weeks and cost me a stick of memory.
  #5  
Old 04-02-2008
Route44's Avatar
TechSpot Ambassador
 
Location: The Socialist Republic of New Jersey
Member since: Sep 2006, 11,805 posts
Glad you checked in and told us you resolved it. That was good work and helpful. Not many people come back and tell us how it worked out. Much appreciated.

As for the IRQ levels Windows does assign certain devices to share.
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