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Possible hard drive failure...advice needed!!

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  #1  
Old 01-13-2004
Newcomer, in training
 
Member since: Jan 2004, 2 posts
Possible hard drive failure...advice needed!!

My computer crashed the other day, and now it no longer boots up.

I was in the middle of a game when I heard the hard drive click and then the computer reset. After that whenever I try to boot up, the hard drive begins to click and the process stops there. The BIOS appears in order, the memory test is okay, and the boot up screen appears to recognise the boot partition of my hd

I've tried using a boot disk, but still run into the clicking, though it does works when I disconnect the hd.

My system is only 2 years old, and this is the first time I've had any major problems with it. I'm thinking its a physical failure of the hard drive, and if that's the case, is there any way to retrieve my data?

I'd greatly appreciate any insight or advice people provide.
Thanks,
  #2  
Old 01-13-2004
Masque's Avatar
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Location: Auburn, MI, USA
Member since: Dec 2003, 1,208 posts
System specs
Depends on whether it's a freeze-up or not....but it doesn't sound like it. If it's critical data that you are willing to pay for, there are companies that charge an arm and a leg but most likely will get your data.
If you have another comp or a friend with one and it is stiction (plates freezing together) place the drive in a freezer for an hour. Remove it, connect it as a slave to another hard drive in a system and you might be able to "see" it from the system to retrieve your data. I've had this work twice for me.
Please be careful if you try this. Cold to heat (and vice--versa) causes condensation. You're working with electronics so keep the slave drive separate from the rest of it.

Good luck!
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  #3  
Old 01-13-2004
TechSpot Guru
 
Location: Bridgend
Member since: Nov 2003, 2,367 posts
If it's stiction, and the above doesn't work, one last thing to try is this. Take your drive, and with it's bottom surface, bang it against6 a table top or something similar. this may unstick the drive. Don't go OTT with it. Just a firm whack.
  #4  
Old 01-13-2004
Nic's Avatar
Nic Nic is offline
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Location: UK
Member since: Jan 2003, 1,920 posts
Sounds like your hard drive is screwed, which basically means you've lost all your data, unless of course you don't mind paying a few hundred bucks to have a data recovery service retrieve it for you.

If you had 2 hard drives (always a good idea), then you could easily have kept a backup, and a second bootable OS from which to attempt data recovery, though in this case it doesn't sound like that is going to be possible. Hard drives just aren't as reliable as other PC components, as you've now discovered.
  #5  
Old 01-13-2004
Masque's Avatar
TechSpot Paladin
 
Location: Auburn, MI, USA
Member since: Dec 2003, 1,208 posts
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Thanks Spike.....I had failed to remember that....though a valid fix.

And Nic is right....having a second drive onboard is a smart move....just for keeping valuable data. Your main drive takes the punishment.....the second doesn't get near the amount of work, hence the smallest potential for failure.

BTW, check out the warranty on the drive as well....it might've fallen under the old 3 year warranty.
  #6  
Old 01-13-2004
Newcomer, in training
 
Member since: Jan 2004, 2 posts
Thanks for the suggestions guys. I figured I was probably out of luck. I just never realized how prone to failure they were. The harddrive on my old 386 still works great.

I'll try connecting it as a slave, the freezer, and if that doesn't work...I'll give it a whack or two. In the future I will definitely backup more frequently and invest in a second drive.

And I will see if I am still covered under warranty, even though shipping will probably cost the same as replacing it.

Thanks,
  #7  
Old 01-14-2004
Nodsu's Avatar
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Location: Estonia
Member since: Feb 2002, 9,430 posts
System specs
You could try running scandisk on it first.. It may be just a bad sector.
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  #8  
Old 01-14-2004
Krugger's Avatar
TechSpot Member
 
Location: Beware the Penguin...
Member since: Oct 2002, 210 posts
clicking is usually a baaad sign. good luck.
  #9  
Old 01-14-2004
TechSpot Evangelist
 
Location: has left the building
Member since: Aug 2003, 8,160 posts
See the Drive Diagnostics... thread:
Drive diagnostic utilities compendium

D/L Maxtor's proggie and try that too.
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