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Hello,

Any one can help me with the hijackthis .log attached ,which files i have to delete.

YOur hellp very appreciated.
Thanks.

Attached Files

hijackthis.log (11.2 KB, 2 views)

what is the problem, there are a few things we could clean up. Are you having an symptoms of infection? looking to speed up your performance? Help me help you.

Update your Java Runtime Environment

• Click the following link
  Java Runtime Environment 6 Update 6
• The 5th option down is the one you want (click Download)
• Check the box to agree to terms of service
• Check the box for your operating system and click 'Download selected'at the bottom
• After the install Go to Start-> Control Panel-> add/remove programs (Programs and features), and uninstall any old versions
• Navigate to C:\programfiles\Java -> delete any subfolders except the jre1.6.0_06 folder

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Download and Run ATF Cleaner
Download ATF Cleaner by Atribune to your desktop.

Double-click ATF Cleaner.exe to open it.

Under Main choose:
Windows Temp
Current User Temp
All Users Temp
Cookies
Temporary Internet Files
Prefetch
Java Cache
*The other boxes are optional*
Then click the Empty Selected button.

Firefox or Opera:
Click Firefox or Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

Click Exit on the Main menu to close the program.

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Thank you for your reply Blind dragon,
I have Infostealer.Gampass problem . what to do ?

After following my above directions please also

Generate Uninstall List

• 1. Start HijackThis
  2. Click on the Config button
  3. Click on the Misc Tools button
  4. Click on the Open Uninstall Manager button.
  5. Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file.

Attach the uninstall list with a fresh Hijackthis log

HI,
I followed your direction and please find attached
Thanks,

Attached Files

	uninstall_list.txt (8.3 KB, 1 views)
	hijackthis1.log (11.3 KB, 1 views)

First of all I see some Norton and some AVG entries, you should only have 1 active anti-virus. Please uninstall one of them. Also, we need to disable real-time protection as it can interfere with this fix.

Disable Teatimer

• Right click the Spybot -SD Resident Icon located in your system tray, Select Exit Spybot - S&D Resident
• Open Spybot S&D
• Click on Mode at the top and make sure that Advanced is checked
• Expand the Tools tab in the left pane
• Single click on the Resident Icon also in the left pane
• Uncheck Resident "TeaTimer" (Protection of over-all system settings) Active
• Close spybot

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Disable Windows Defender

• Launch Windows Defender
• Click on "Tools"
• Click on "General Settings"
• Scroll down to "Real-time protection options"
• Uncheck "Turn on Real-time protection (recommended)"
• Click [b]"Save"[b]

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To disable Norton -> Right-click the Gold Shield icon on your System Tray, and select Enable Auto-Protect to clear the check mark.

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After all of the above are disabled proceed below:

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

1. Please, never rename Combofix unless instructed.
2. Close any open browsers.
3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
   -----------------------------------------------------------
   • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
   • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
     -----------------------------------------------------------
   • Close any open browsers.
   • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
   • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
   • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
   -----------------------------------------------------------
4. Double click on combofix.exe & follow the prompts.
5. When finished, it will produce a report for you.
6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

I can't find windows defender where could be located?
I have Norton 360 how to disable it ??

start -> control panel -> windows defender

Right Click the norton icon in the system tray of the task bar