Hello all,

This seems to be the place to get the correct answers for device driver issues.

System info:
Dell Precision 380 running Windows XP SP3
2 x Pentium4 3.0 GHz
1.0 Gb RAM
2 x ATI FireGL V3100 displays (one of them a touchscreen)
BroadCom NetXtreme 57xx Gigabit Controller

3 system reboots (bugchecks) in 20 hours. No recent hardware added.

The computer has rebooted from a bugcheck. The bugcheck was: 0x100000d1 (0x0000000c, 0x00000002, 0x00000000, 0xee46af21). A dump was saved in: C:\WINDOWS\Minidump\Mini052508-01.dmp.

The computer has rebooted from a bugcheck. The bugcheck was: 0x100000d1 (0x0000000c, 0x00000002, 0x00000000, 0xee46af21). A dump was saved in: C:\WINDOWS\Minidump\Mini052508-01.dmp.

The computer has rebooted from a bugcheck. The bugcheck was: 0x100000d1 (0x0000000c, 0x00000002, 0x00000000, 0xee46af21). A dump was saved in: C:\WINDOWS\Minidump\Mini052508-01.dmp.

Any clue which device is causing these errors?

Cheers.

NRF

Can't access your .dmp
Two displays on a Dell 380 with a Dell power supply?
I would look at that configuration first. Your limited memory could be making contribution as well... or it just plain ol problem with SP3. Did you have the trouble before you installed SP-3? If so, uninstall it and do your updates from SP-2.

Sorry RayBay. I attached the .dmps to the original post. Not sure if it's an SP2/3 issue, because I was just asked to look at this machine (it's not mine).

Ok, just learned to use Windows Debugger, pointed it to the online symbols server, and found out that all 3 minidumps point to portcls.sys. My portcls.sys is version 5.1.2600.1364. I see newer versions referenced in posts online, but no idea how to upgrade to them or whether upgrading to newer versions is really what I need to do.

Any ideas?

NRF

It could be an SP3 problem as portcls.sys is still at version 04. All the crashes are the same.

BugCheck 100000D1, {c, 2, 0, ee46af21}
Probably caused by : portcls.sys ( portcls!CPortWavePci::Notify+7 )

Image name: portcls.sys
FileVersion: 5.1.2600.1364 (xpsp2.040109-1800)

portcls.sys 5.1.2600.5512 (xpsp.080413-2108) <-- SP3 version.

Hey there PeterDiva,

I double checked the WinDbg outputs and all three dump files reference portcls.sys 5.1.2600.1364 (xpsp2.040109-1800). Where did you get the "portcls.sys 5.1.2600.5512 (xpsp.080413-2108) <-- SP3 version." from? :s

I'm new to WinDbg so bear with me.

Cheers.

NRF

So it's portcls.sys, an audio driver. The onboard sound card is a SigmaTel but SigmaTel no longer exists, they were sold to another company and there are no new drivers to be downloaded. What are my options at this point guys and girls? Any ideas would be much appreciated.

Cheers.

NRF

http://support.microsoft.com/kb/950616

Thanks Route44. How confident are you that this is the fix? I have come across this KB but the symptoms are different; there is no deadlock, only a reboot (due to a bugcheck). I hesitate to deploy a recent hotfix but will do so anyway and see if that helps. Thanks again.

Ok, disabled the SigmaTel on-board sound device from the BIOS and installed an old sound card I had. No issues so far (12+ hours). I think it's solved, if not I'll post back. Thanks TechSpot.