I'm trying to sort out my brothers Laptop which was working fine up to Fri 13th June.
He can send and receive email but cannot access the web. It is Windows Vista and Norton 360 - No new programs have been downloaded and no virus's that seem detectable.
A colleague talked me through Pinging a site, which it could do ok, but windows explorer just keeps coming back with web page unavailable but confirms that the wi-fi connection is fine.

Any suggestions please

Hi

problems like this can sometimes be caused by malware, you say you cant find any viruses but just to be sure pop over to the security and the web section and take a read, as email doesnt rely on the HTTP protocol to recieve mail, it could be something along those lines.

I have had the odd case of no web at home yet MSN messenger works fine, i reboot my router and modem all is well, sometimes its the ISP that's at fault, try another PC if you can on the same connection.

regards

.