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MiniDump help - Please

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  #1  
Old 07-07-2008
Newcomer, in training
 
Location: Barry (Oh Was Occuring?) South Wales UK
Member since: Jul 2008, 10 posts
System specs
MiniDump help - Please

Hi all and thx for your time looking.

I am experiencing random shutdowns at no specific timewith my PC.

I have read the sticky about posting minidumps and have done everything that has been asked with no joy

Please could somebody take a look at my minidumps ?

Thank you for your time

Ceri Hopkins
Attached Files
File Type: dmp Mini031608-01.dmp (88.0 KB, 3 views)
File Type: dmp Mini070708-01.dmp (88.0 KB, 2 views)
File Type: dmp Mini070708-02.dmp (88.0 KB, 3 views)
File Type: dmp Mini070808-01.dmp (88.0 KB, 5 views)
  #2  
Old 07-07-2008
woody1191's Avatar
TechSpot Booster
 
Location: Steel City (Sheffield), United Kingdom
Member since: Mar 2008, 638 posts
All MiniDumps have Bugchecks that are 0xD1 errors all pointing to ss.sys which i believe is a Belkin Driver.
The most common causes for the D1 errors are Bad Device Drivers or Faulty RAM.

Try updating the Belkin Drivers.
  #3  
Old 07-07-2008
Newcomer, in training
 
Location: Barry (Oh Was Occuring?) South Wales UK
Member since: Jul 2008, 10 posts
System specs
Ok will try that now,

Thx for the quick reply
  #4  
Old 07-07-2008
Newcomer, in training
 
Location: Barry (Oh Was Occuring?) South Wales UK
Member since: Jul 2008, 10 posts
System specs
Just had a look and I have no Belkin hardware / software on my PC, allthough I do connect to a belkin router via my Linksys wireless card?
  #5  
Old 07-07-2008
Route44's Avatar
TechSpot Ambassador
 
Location: The Socialist Republic of New Jersey
Member since: Sep 2006, 11,805 posts
What woody1191 said. All your errors are 0xD1 and these are caused by faulty drivers or buggy software. In your case it is (as woody1191 points out) the driver ss.sys.

SS.SYS is from (StreamSurge Intermediate Miniport Driver) from WikiTek Inc. which installs as part of the belkin installation.

One work-around that I have found is that you can disable the streamsurge driver in your system by going to network connections tab in control panel of win XP. Select your Belkin adapter, right click and select properties, under items used by this adapter uncheck the box next to streamsurge and click on the OK tab. This will disable streamsurge for all the adapters available.

Or, you can uninstall and reinstall your Belkin router. Do this first.
  #6  
Old 07-08-2008
Newcomer, in training
 
Location: Barry (Oh Was Occuring?) South Wales UK
Member since: Jul 2008, 10 posts
System specs
thx again for your time people,

The PC that I'm using doesn't have any Belkin hardware inside it at all neither does it have any Belkin software installed on it.

I use a Linksys wireless adaptor card (PCI). to connect to my Belkin wireless router which is downstairs and connected directly to my Virgin Media Broadband.

Would this SS.SYS file also be incorporated in my Linksys wireless card drivers ?

Should I disable StreamSurge for my Linksys card ?

Sorry if i sound a bit thick or sound like im repeating myself, im just not 100% sure about what to do.

Your time is appreciated.

Ceri
  #7  
Old 07-08-2008
woody1191's Avatar
TechSpot Booster
 
Location: Steel City (Sheffield), United Kingdom
Member since: Mar 2008, 638 posts
The ss.sys file might possibly be with that, it's simply something thats installed with your network card drivers so Route44 suggested to uninstall the Router and reinstall it.

So go to your Device Manager (Start > Run > devmgmt.msc > Ok) this is the route. Then right click on Network Adaptors and uninstall them, but before you uninstall them make sure you do have the drivers to reinstall it because you won't be able to connect to the Internet after you've uninstalled them.
And then try the other option that Route44 suggested if this doesn't work
  #8  
Old 07-09-2008
Newcomer, in training
 
Location: Barry (Oh Was Occuring?) South Wales UK
Member since: Jul 2008, 10 posts
System specs
All sorted thx guys

Updated drivers, disabled StreamSurge and no crashes

Keep up the good work
  #9  
Old 07-09-2008
Route44's Avatar
TechSpot Ambassador
 
Location: The Socialist Republic of New Jersey
Member since: Sep 2006, 11,805 posts
Great! Glad it has worked out and thanks for getting back to us. Hopefully this thread will be able to help others.
  #10  
Old 07-10-2008
woody1191's Avatar
TechSpot Booster
 
Location: Steel City (Sheffield), United Kingdom
Member since: Mar 2008, 638 posts
Good to hear that worked. You know where to post back in the future
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