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Help minidump analysis
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#1
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Help minidump analysis
My pc crashed and I analized the minidump but I don't undarstand how to solve the problem. Can you help me? thank you
minidump result: Microsoft (R) Windows Debugger Version 6.9.0003.113 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\WINDOWS\Minidump\Mini071808-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: C:\WINDOWS\Symbols Executable search path is: Unable to load image ntoskrnl.exe, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ntoskrnl.exe Windows XP Kernel Version 2600 (Service Pack 3) UP Free x86 compatible Product: WinNt, suite: TerminalServer SingleUserTS Personal Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055b1c0 Debug session time: Fri Jul 18 00:10:11.750 2008 (GMT+2) System Uptime: 0 days 6:12:30.567 Unable to load image ntoskrnl.exe, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ntoskrnl.exe Loading Kernel Symbols ........................................................................... .................................................................... Loading User Symbols Loading unloaded module list .................. *************************************************************************** **** * * * Bugcheck Analysis * * * *************************************************************************** **** Use !analyze -v to get detailed debugging information. BugCheck 1000000A, {6c, 2, 0, 804e39a7} *** WARNING: Unable to verify timestamp for Ntfs.sys Probably caused by : ntoskrnl.exe ( nt!CcWriteBehind+114 ) Followup: MachineOwner --------- kd> !analyze -v *************************************************************************** **** * * * Bugcheck Analysis * * * *************************************************************************** **** IRQL_NOT_LESS_OR_EQUAL (a) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses. If a kernel debugger is available get the stack backtrace. Arguments: Arg1: 0000006c, memory referenced Arg2: 00000002, IRQL Arg3: 00000000, bitfield : bit 0 : value 0 = read operation, 1 = write operation bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status) Arg4: 804e39a7, address which referenced memory Debugging Details: ------------------ READ_ADDRESS: 0000006c CURRENT_IRQL: 2 FAULTING_IP: nt!KeUpdateRunTime+fa 804e39a7 8b7904 mov edi,dword ptr [ecx+4] CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: DRIVER_FAULT BUGCHECK_STR: 0xA PROCESS_NAME: svchost.exe LAST_CONTROL_TRANSFER: from 82fb8c38 to 804e39a7 STACK_TEXT: b7cd482c 82fb8c38 82fb8c00 b7cd4870 80519ad9 nt!KeUpdateRunTime+0xfa WARNING: Frame IP not in any known module. Following frames may be wrong. b7cd4838 80519ad9 00000068 00000000 00000000 0x82fb8c38 b7cd4870 8056d74c 00000000 00000000 b7cd4890 nt!CcWriteBehind+0x114 b7cd4880 f8334671 82fb8c39 b7cd4b38 b7cd48a4 nt!NtQueryInformationToken+0xc39 b7cd4890 f833252f b7cd4b38 c000000f b7cd4b38 Ntfs!NtfsReleaseAllResources+0x38 b7cd48a4 f8332417 b7cd4b38 c000000f b7cd4b38 Ntfs!NtfsInitializeTopLevelIrp+0x17 b7cd48bc f8332666 b7cd4b38 00000001 00000000 Ntfs!NtfsFreeSnapshotsForFcb+0x30 b7cd48d4 f835b387 b7cd4b38 ff307650 c000000f Ntfs!NtfsInitializeIrpContext+0xad b7cd4ae8 f835a2e8 b7cd4b38 ff307650 82e79100 Ntfs!NtfsQueryDirectory+0x2c0 b7cd4b1c f835a253 b7cd4b38 e26f1d20 82e7d1a0 Ntfs!NtfsFsdDirectoryControl+0x25 b7cd4c94 804e37f7 82e79020 ff307650 82ed2630 Ntfs!NtfsCheckExistingFile+0x53 b7cd4c94 82e7d1a0 82e79020 ff307650 82ed2630 nt!KeUpdateSystemTime+0xba b7cd4d30 00000000 000017c8 00000000 00000000 0x82e7d1a0 STACK_COMMAND: kb FOLLOWUP_IP: nt!CcWriteBehind+114 80519ad9 ?? ??? SYMBOL_STACK_INDEX: 2 SYMBOL_NAME: nt!CcWriteBehind+114 FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntoskrnl.exe DEBUG_FLR_IMAGE_TIMESTAMP: 48025eab FAILURE_BUCKET_ID: 0xA_nt!CcWriteBehind+114 BUCKET_ID: 0xA_nt!CcWriteBehind+114 Followup: MachineOwner |
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#2
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0x0A errors are normally caused by Bad Device drivers, incompatible Hardware or Software, since the Driver cited is part of the Windows boot up cycle it looks like a Hardware problem.
Did you recently install any new Hardware or Software, or possibly update any Device Drivers? Try running Memtest86 first, by downloading the ISO version and burning it to a disk, making sure the CD Drive or DVD is the first bootable device in BIOS and then letting the test take over, you need to let it run for 3-5 hours or for a Minimum of 7 passes, might be better if you ran it overnight for a more thorough test. You could also run your HDD Manufacturers test found on there website to check your HDD for errors. |
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#3
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I formatted my pc and reinstalled all software and drivers. I used memtest and all is ok and the HD analysis too.
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#4
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You didn't answer my question about any New Hardware or Software.
Did you install these drivers off the original driver CD? If so then now you look towards your Graphics Card and CPU. For your CPU try running Prime95 32bit Version - http://files.extremeoverclocking.com/file.php?f=103 64bit Version - http://files.extremeoverclocking.com/file.php?f=205 Then if this doesn't find any errors then try taking your Graphics Card out and running the computer, try using something Graphically Intensive like a Game. Have you had anymore Bluescreens? How many have you had? Could you post those MiniDumps as attachments so I can have a look at them. |
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