Dell media experience DVD burning

First, I would check the Dell Web Site Support for your model and service tag. They have a very large list of optical drives which require a firmware or driver update to fix problems with each optical drive... Each posting is separate so you will need to take your DVD drive out and read the label on the top to get the model number.
Then if your firmware is up to date, the drive is defective and when you talk to Dell, they will just send you a new one that will have a warranty extension to the date of the old defective one. Usually, you are asked to throw away the non-working one and install the new one yourself.
The long answer is Yes, I think it is the hardware, based on what I have seen. If you bought a Dell with the least expensive optical drives, as most people do, they have an early failure rate... sometimes defective when you get them. Others that fail after 3 to 5 months.
They probably only cost Dell $9 each... and you can buy them at the online shops for $19 to $24
Of course I could be wrong, but we see a great number of Dell products in our shops every week, and that is the usual problem... a defective or early worn out drive.

thanks

Okay...thank you so much. I'll try that. If it doesn't work, then I'll get back to you. Thanks. Am