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Crawling: no download/streaming
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#1
06-10-2009
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Crawling: no download/streaming
So, a few weeks ago i installed an update from windows and the computer just started crawling. My power settings on the laptop reset to normal, (i usually have it on always on so nothing turns off after X mins) and everytime i reboot, it goes back to default. I can't download anything through explorer or stream any music/videos. Works through FireFox but everything is extremely slow. Did all of the above steps and still same performance. Logfiles attached!
Thanks in advance. I can't find my superantispyware log for some reason. 
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#2
06-19-2009
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Can anyone take a look at the logs and lend some advice?
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#3
06-19-2009
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Update then run MBAM again but this time select and remove the found items which this log says "No action taken"!
Then... Do the TechSpot 8 steps: UPDATED 8-step Viruses/Spyware/Malware Preliminary Removal Instructions and get us the rest of the logs. New HJT last after all above, not before! Mike
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#4
06-19-2009
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It appears as you are running 2 antivirus programs, Norton and AVG. That does not work as each see other as a Virus. Uninstall one or the other, restart, and see what happens/
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#5
06-19-2009
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I'm trying to update MBAM it took 7 minutes just to connect to update. The laptop is consistently using 95-100% cpu.
I uninstalled norton when i installed AVG. I don't see Norton in the add/remove list
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#6
06-20-2009
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We will get to that!
If you have this much trouble in Normal Mode the boot to SafeMode Networking and see if it is ant faster! Mike
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#7
06-20-2009
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I'm running malware now, and will run the others in the morning and post back tomorrow evening
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#8
06-21-2009
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New logfiles attached. Still same symptoms fyi.
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#9
06-21-2009
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OK do the below
Download ComboFix Get it here: http://download.bleepingcomputer.com/sUBs/ComboFix.exe Or here: http://subs.geekstogo.com/ComboFix.exe Double click combofix.exe follow the prompts. Install Recovery Console if connected to the Internet! When finished, it will open a log. Attach the log and a new HJT log in your next reply. Note: Do not click combofix's window while its running. That may cause it to stall. Mike
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#10
06-21-2009
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Thanks for the help so far, I can't stand this!
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#11
06-21-2009
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Well we are almost finished, if you decide to quit let me know don't just dissapear!
In Control Panel Add/Remove programs uninstall Logitech Desktop Messenger then Go here D/L install and run Viewpoint remover: http://www.softpedia.com/get/Securit...ntKiller.shtml Reboot! Before below! Finally rename ComboFix to 1cfix and run 1cfix and post its log! This should finish us up. Mike
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#12
06-21-2009
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I still have all of the same symptoms! Please tell me there's more?
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#13
06-21-2009
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OK you are now clean of Malware so lets move on to boosting general and internet performance
Do the below Left Drag mouse and Copy for Pasting all text in the box below. Make sure the slider bar goes to bottom from the @ to the end of the second exit. Then paste to the black screen of an open command prompt. All may not apply so ignore errors. Code:
@echo off sc config Alerter start= disabled sc stop Alerter sc config AeLookupSvc start= disabled sc stop AeLookupSvc sc config ClipBook start= disabled sc stop ClipBook sc config Dfs start= disabled sc stop Dfs sc config FastUserSwitchingCompatability start= disabled sc stop FastUserSwitchingCompatability sc config TrkWks start= disabled sc stop TrkWks sc config TrkSvr start= disabled sc stop TrkSvr sc config DNSCache start= disabled sc stop DNSCache sc config ERSvc start= disabled sc stop ERSvc sc config HidServ start= disabled sc stop HidServ sc config PolicyAgent start= disabled sc stop PolicyAgent sc config CiSvc start= disabled sc stop CiSvc sc config IsmServe start= disabled sc stop IsmServ sc config kdc start= disabled sc stop kdc sc config LicenseService start= disabled sc stop LicenseService sc config Messenger start= disabled sc stop Messenger sc config Netlogon start= disabled sc stop Netlogon sc config NetTcpPortSharing start= disabled sc stop NetTcpPortSharing sc config mnmsrvc start= disabled sc stop mnmsrvc sc config NetDDE start= disabled sc stop NetDDE sc config NetDDEdsdm start= disabled sc stop NetDDEdsdm sc config NtLmSsp start= disabled sc stop NtLmSsp sc config SysmonLog start= disabled sc stop SysmonLog sc config RSVP start= disabled sc stop RSVP sc config SSDPSRV start= disabled sc stop SSDPSRV sc config upnphost start= disabled sc stop upnphost sc config WMPNetworkSvc start= disabled sc stop WMPNetworkSvc sc config WmiApSrv start= disabled sc stop WmiApSrv sc config WmdmPmSN start= disabled sc stop WmdmPmSN sc config RemoteRegistry start= disabled sc stop RemoteRegistry sc config RemoteAccess start= disabled sc stop RemoteAccess sc config SCardSvr start= disabled sc stop SCardSvr sc config TlnSvr start= disabled sc stop TlnSvr sc config UPS start= disabled sc stop UPS sc config WebClient start= disabled sc stop WebClient sc config DNSCache start= disabled sc stop DNSCache sc config JavaQuickStarterService start= disabled sc stop JavaQuickStarterService sc delete JavaQuickStarterService attrib -h -s -r /s c:\jqs.* del /f /q /s c:\jqs.* sc config RpcSs start= Automatic sc start RpcSs sc config RpLocator start= Automatic sc start RpcLocator sc config MSIServer start= Automatic sc start MSIServer netsh dump >"%USERPROFILE%"\Desktop\savenetwork.txt netsh interface ip delete arpcache ipconfig /flushdns ipconfig /release * ipconfig /renew * ipconfig /registerdns nbtstat -RR netsh int ip reset exit exit Run twice or more on Cleanup temps, then on left click Registry then Scan for issues also repeat till clean. You may have this from the 8 Steps. Run ATF-Cleaner http://majorgeeks.com/ATF_Cleaner_d4949.html Temp and Registry, repeatedly until no more found. KCleaner ftp://ftp2.kcsoftwares.com/kcsoftwa/files/kcleaner.exe Fantastic cleaner. (When installing uncheck Relevant Knowledge do not install) ------------------------------------------------------------------------------------- Start-Programs-Accessories-System Tools-Disk- System Restore and create a new Restore point. Name it "Cleanup at TechSpot". Then Start-Programs-Accessories-System Tools-Disk Cleanup Click OK to accept C: Select all Boxes Then click More Options Here click System Restore and OK to "Are you sure" and the OK to Run. As this runs it clears all but the most recent Restore Point but it does one other thing that can contain infested files and a huge amount of disk space. It clears what is known as Shadow copies which are used by specialized back up programs. This is if you have the Volume Shadow Copy running which is the default. Reboot to see if anything changed! Mike
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#14
06-23-2009
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Unfortunately nothing has changed. Programs still take minutes and minutes to load. Explorer still will not stream video/music, so i'm assuming i cannot download anything either.
Side note- If i ctrl+alt+del and end the processes named "Cpqset" "Hp Wireless Assistant" and "SuperAntiSpyware" things speed up a bit, but no streaming. Explorer took a total of 12 minutes to fully open and load to yahoo, without me touching the laptop. Please help! Thank you so far!
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#15
06-23-2009
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Is the slowdown just online or is the speed fairly normal when running non web items like MS office etc?
OK so do the below Run SAS click Preferences-Repairs then one at a time do the below Home page reset Internet Zone Security reset Local Page reset Remove Policy Restrictions Remove Internet Explorer Policy Restrictions Remove WinOldApp Policy Restrictions Repair broken Network Connection (WinSock LSP Chain) Reset URL Prefixes Reset Web Setings Reset Winlogon shell ResetZoneMap Settings User Agent Post Platform Reset User Agent Reset Reboot Test Report results Mike
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#16
06-23-2009
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Speed is just when it comes to explorer and anything that connects to internet, the program seems to freeze and then after leaving it alone for a little it works.
I've tried those during the 8 steps. Do you need me to re-do them?
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#17
06-23-2009
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Enema for TCP/IP, WinSock and general network
Left Drag mouse and Copy for Pasting all text in the box below. Make sure the slider bar goes to bottom from the @ to the end of the second exit. Then paste to the black screen of an open command prompt. ---------------------------------------------------------------------- Code:
@echo off ::Back up entire current network settings netsh -c interface dump > "%USERPROFILE%"\Desktop\netbak.txt ::Saves ip settings ipconfig /all >"%USERPROFILE%"\Desktop\ipconfig.txt ::Clear Arp netsh interface ip delete arpcache ipconfig /flushdns ipconfig /release * ipconfig /renew * ipconfig /registerdns nbtstat -RR ::saves log of current settings netsh winsock show catalog >"%USERPROFILE%"\Desktop\lsp.txt ::resets Winsock netsh winsock reset catalog ::winsock after rest netsh winsock show catalog >>"%USERPROFILE%"\Desktop\lspnew.txt ::reset TCP stack netsh int ip reset >"%USERPROFILE%"\Desktop\tcpreset.txt exit exit Reboot see new icons on desktop, paste contents of ipconfig.txt back to thread. Report status now! Mike
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#18
06-23-2009
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Windows IP Configuration
Host Name . . . . . . . . . . . . : laptop Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection 3: Media State . . . . . . . . . . . : Media disconnected Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC Physical Address. . . . . . . . . : 00-16-D4-2E-36-3E Ethernet adapter Wireless Network Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN Physical Address. . . . . . . . . : 00-14-A5-AC-EA-6A Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.1.101 Subnet Mask . . . . . . . . . . . : 255.255.255.0 IP Address. . . . . . . . . . . . : ? Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . . : 192.168.1.1 ? ? ? Lease Obtained. . . . . . . . . . : Tuesday, June 23, 2009 10:10:47 PM Lease Expires . . . . . . . . . . : Wednesday, June 24, 2009 10:10:47 PM Tunnel adapter Teredo Tunneling Pseudo-Interface: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF Dhcp Enabled. . . . . . . . . . . : No IP Address. . . . . . . . . . . . : ? Default Gateway . . . . . . . . . : NetBIOS over Tcpip. . . . . . . . : Disabled Same results =[ you can see how long it takes for me to finally open explorer, i ran the test at 10:10 and finally able to post this at 10:30
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#19
07-03-2009
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I went on vacation so i haven't been around...no response?
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