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0x0A- pretty sure it's a faulty driver, help me find out which one

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  #1  
Old 06-21-2009
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Member since: Jun 2009, 6 posts
0x0A- pretty sure it's a faulty driver, help me find out which one

Hi guys, I've tried to ignore my BSOD, with little success. It's been happening pretty much daily for the last several months and I'm just about fed up, and hoping you all can help. I've done basic diagnostics, and am pretty sure the issue is an incompatible driver but have a hard time figuring out which one, hoping ya'll can help. Previously, some (but not all) of the error messages mentioned a driver "dne2000.sys" which is the driver for the Cisco VPN client, which I uninstalled (and then deleted the dne2000.sys from the drivers folder) but that did not resolve the issue.

Windows XP Professional 5.1, SP3 (downgraded from Vista roughly 1.5 years ago)
RAM- 2 GB
CPU- Intel Core 2 Duo
HDD- Toshiba mk1637gsx, 160GB
GPU- Mobile Intel 965 Express Chipset Family

Thanks for all the help!
Attached Files
File Type: zip Mini062009-01.zip (27.4 KB, 2 views)
File Type: zip Mini062009-02.zip (31.1 KB, 2 views)
File Type: zip Mini062109-01.zip (30.7 KB, 2 views)
File Type: zip Mini062109-02.zip (34.0 KB, 2 views)
File Type: zip Mini062109-03.zip (32.3 KB, 2 views)
  #2  
Old 06-21-2009
snowchick7669's Avatar
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Location: New Zealand
Member since: May 2009, 696 posts
System specs
Will have a look at them and get back to you within the next hour
  #3  
Old 06-21-2009
snowchick7669's Avatar
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Location: New Zealand
Member since: May 2009, 696 posts
System specs
Have looked at them. 4 out of 5 are related to pci.sys errors, which are causing the infamous 0x0000008E KERNEL_MODE_EXCEPTION_NOT_HANDLED BSOD's. Here is some info on this particular blue screen

This is a very common bug check. To interpret it, you must identify which exception was generated. May also be reported as 0x1000008E.

Possible causes:

* Hard disk damage or failure
* Configuration problems with the BIOS, memory, hard disk, or other devices
* Incompatible device driver
* Incompatible software

First step is I'd see if you can replace this file by running sfc. To do this you do need to have your XP Pro disk as it will copy any corrupt/missing files from the i386 folder to the one on your computer.

To run sfc:

Start > Run > Type cmd > Type sfc /scannow

It will run through and do a check of your system files and then prompt you for the XP disk if needed.

One of the dumps indicated the dne2000.sys error which as you pointed out is related to Cisco VPN. Have done a bit of research on this and it can be caused by 'sharing' your network connection. Or a trojan sharing it quietly behind your back.

Have you done any virus scan at all? There are a few things to try with this one, but will take it one step at a time
  #4  
Old 06-21-2009
Newcomer, in training
 
Member since: Jun 2009, 6 posts
Thank you for the prompt reply. Will run sfc once I find my XP disk. I've run Symantec Antivirus in the past, but probably not in the last few months. Will run it again, just to be safe.
  #5  
Old 06-21-2009
snowchick7669's Avatar
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Location: New Zealand
Member since: May 2009, 696 posts
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I'd suggest doing the 8 steps and seeing if they reveal anything. Better safe then sorry!
  #6  
Old 06-21-2009
Newcomer, in training
 
Member since: Jun 2009, 6 posts
Am going through the 8 steps now. Sidenote: I can't seem to find my original Windows XP CD, I just moved, god knows where it is. So unfortunately I'm probably unable to run sfc. My apologies.
  #7  
Old 06-21-2009
snowchick7669's Avatar
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Location: New Zealand
Member since: May 2009, 696 posts
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Hm, most of the fixes for this problem do involve using your Windows CD. This can also be caused by RAM not being inserted correctly, dirty connections or faulty RAM. Lets see what the 8 steps bring up and then we can proceed
  #8  
Old 06-22-2009
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Member since: Jun 2009, 6 posts
Here are the three scan logs. I will keep looking for my Windows CD but doubt I can find it. Thanks again.
Attached Files
File Type: txt mbam-log-2009-06-21 (22-36-52).txt (864 Bytes, 2 views)
File Type: log SUPERAntiSpyware Scan Log - 06-21-2009 - 23-28-46.log (58.0 KB, 2 views)
File Type: log hijackthis.log (12.1 KB, 1 views)
  #9  
Old 06-22-2009
snowchick7669's Avatar
TechSpot Addict
 
Location: New Zealand
Member since: May 2009, 696 posts
System specs
Oops! sorry I forgot to let you know that you should open up a new thread in the Malware section with those logs and info. I'm not part of the Malware team (they have their names in purple).

They are a lot smarter then I am and will be able to assist you in cleaning your machine if need be

Once we get the all clear from them, we can move onto some other options
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