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BSOD "STOP: c000021a {Fatal System Error}"
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#1
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BSOD "STOP: c000021a {Fatal System Error}"
Ok, so I was downloading an updated driver for my printer when my wonderful daughter reset the computer. Now my windows is corrupt. I tried repairing windows with the cd and its not finding a previous version of windows installed. So I went ahead and installed a 2nd windows os on the computer so now at least I have the "My Documents" folder copied. The newer Windows works fine, but the original one is corrupt. I want to be able to save my emails and address book. Does anyone know of a way that I can do this from Windows Explorer.
Or I'd like to try just fixing the original OS system enough that I can log on and get my info then wipe the hard drive clean and start over. The message I get when starting the original Windows is: STOP: c000021a {Fatal System Error} The Windows Logon Process system process terminated unexpectedly with a status of 0xc0000135 (0x00000000 0x00000000). The system has been shut down PLEASE help me...I don't want to lose all my emails! |
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#2
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You might be able to use the last known good configuration
from the startup and recovery menu, this saved me a couple of times. You can get it to come up by pressing F8 during system startup of the corrupt version of windows. Select last known good configuration. I don't know if this will work, but its worth a try. |
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#3
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I tried the safe mode and last known good configuration...and neither of those worked.
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#4
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You may have to try a repair of the operating system
Here is a guide, you will need your XP/vista disks for this |
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#5
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I tried that repair already. It doesn't find any previous versions of Windows installed. It just gives me the option to install another Windows on the computer.
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#6
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Can you run chkdsk on the drive itself?
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#7
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Yeah, I did the chkdsk, and chkdsk /p and chkdsk /f and they all "cleaned it" but I still get the error.
It was a HP Printer driver that I was trying to download when it got interrupted. |
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#8
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You cannot get into safemode at all is that correct? If not, does it freeze while loading any driver?
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#9
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try boot into safemode, and do a system restore. Once you entered inside, you can click restore at earlier time. I've tried this and it is worked wor me(sorry for my bad english)
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#10
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No, I cannot boot into safe mode. I tried every boot option on that menu...and nothing.
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#11
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What happens when you try go into safemode?
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Stop: c000021a {Fatal System Error} help