For all the things we could criticize Apple about, there are some aspects in which they do excel and deserve some praise. Laptop Magazine found that this is the case with the company’s tech support, recently giving Apple a glowing review when pitting their service up against some of its competitors, including Acer, Asus, Dell, Fujitsu, Gateway, HP, Lenovo, Sony and Toshiba.

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It's about time they backed their superior attitude with superior service.

I think it's the main reason Apple's popular. I've read about companies like HP charging people $380 for replacing an entire laptop keyboard for 3 missing keys. The Apple store fellows just go to the back, pop new ones in, and set you on your way.

There reason apple has come out on top of this survey is, that their customer support is still based in north america.
For others, the downfall has been outsourcing to asian markets in order to save a few pennies.

I'm sure it's more than just a few pennies.

Seems to me I recall Dell shouldering other companes aside at least partly on the basis of the customer service they provided. Then satisfaction started falling off and now Dell's market position is eroding. Wonder what happened - did Michael Dell put the bean-counters in charge?

I had to ship my powerbook back to apple once because of a screen frame issue (not the screen itself) that may or may not have been caused by me They arranged for DHL to pick it up from me, overnighted it to their repair place, fixed it, and overnighted it back. I was very impressed.

Well, bully for them. My luck has never been that good with Apple tech support.

Ahaha...

Dell Customer service is like mud wrestling with some old, decrepit women and a really horny polar bear.